At a Glance
- Tasks: Manage properties, support tenants, and handle housing-related enquiries.
- Company: Join a community-focused housing organisation dedicated to excellent service.
- Benefits: Enjoy a 35-hour week, training opportunities, and career progression.
- Other info: Supportive team environment with diverse responsibilities and growth potential.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Degree or relevant experience in housing management or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders.
Position: Housing Services Officer
Reports to: Housing Services Manager
Hours: 35 hours per week
Day-to-Day Duties
- Manage a portfolio of properties and provide housing management services to tenants and leaseholders.
- Recover rent arrears, provide tenancy support, and represent the organisation in court where required.
- Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases.
- Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries.
- Arrange and monitor repairs to homes and communal areas.
- Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy.
- Process insurance claims, compensation payments, and other housing-related applications.
- Maintain accurate records and update housing management systems.
- Work closely with contractors, local authorities, and partner agencies to deliver effective services.
- Provide reception and customer service support to residents and visitors.
Requirements
Experience & Knowledge
- Experience working in housing management, tenancy services, customer service, or a related environment.
- Understanding of housing legislation, tenancy management, leasehold services, rent recovery, and customer care.
- Knowledge of data protection, equality and diversity, and health and safety requirements.
Skills
- Excellent communication and customer service skills.
- Ability to manage a varied workload and meet deadlines.
- Strong problem-solving and decision-making abilities.
- Good numerical and administrative skills.
- Ability to work independently and as part of a team.
- Competent in Microsoft Office applications and housing management systems.
Qualifications
- Degree, relevant qualification, or equivalent experience.
Benefits
- Opportunity to work within a community-focused housing organisation.
- Varied and rewarding role supporting local residents.
- Training and professional development opportunities.
- 35-hour working week.
- Opportunity to gain experience across tenancy management, income recovery, allocations, and leasehold services.
- Supportive team environment with opportunities for career progression.
Housing Services Officer in Loughborough employer: Loughborough Estate Management Board
Loughborough Estate Management Board (LEMB) is an exceptional employer, dedicated to fostering a community-focused work environment where employees can thrive. With a commitment to professional development and a supportive team culture, the Housing Services Officer role offers meaningful opportunities to make a positive impact on local residents' lives while enjoying a balanced 35-hour work week. Employees benefit from varied responsibilities, training opportunities, and the chance to grow within a resident-led organisation that prioritises high-quality housing services and excellent customer care.
Contact Details:
Loughborough Estate Management Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Officer in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Loughborough Estate Management Board. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Loughborough Estate Management Board before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Housing Services Officer in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Loughborough Estate Management Board:Your cover letter is your chance to shine! Tell us why you want to work at Loughborough Estate Management Board specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Loughborough Estate Management Board!
How to prepare for a job interview at Loughborough Estate Management Board
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
