At a Glance
- Tasks: Manage properties, support tenants, and handle housing-related enquiries.
- Company: Resident-led organisation focused on community-driven housing services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving local housing conditions.
- Why this job: Make a real difference in your community by providing essential housing services.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders.
Position: Housing Services Officer
Reports to: Housing Services Manager
Hours: 35 hours per week
Day-to-Day Duties:
- Manage a portfolio of properties and provide housing management services to tenants and leaseholders.
- Recover rent arrears, provide tenancy support, and represent the organisation in court where required.
- Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases.
- Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries.
- Arrange and monitor repairs to homes and communal areas.
- Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy.
- Process insurance claims, compensation payments, and other housing-related applications.
- Maintain accurate records and update housing management systems.
- Work closely with contractors, local authorities, and partner agencies to deliver effective services.
- Provide reception and customer service support to residents.
Housing Services Officer employer: Loughborough Estate Management Board
Loughborough Estate Management Board (LEMB) is an exceptional employer that prioritises community engagement and high-quality housing services. With a strong commitment to employee development, LEMB fosters a collaborative work culture where staff are empowered to make a real difference in the lives of tenants and leaseholders. Located in Lambeth, employees benefit from a supportive environment that values customer care and offers opportunities for professional growth within the housing sector.
Contact Details:
Loughborough Estate Management Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LEMB and understanding their values. Be ready to discuss how your experience aligns with their commitment to high-quality housing services and community engagement. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice common interview questions related to housing management. Think about scenarios where you've handled tenant issues or managed properties effectively. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Services Officer role. We want to see how you can contribute to our mission of providing high-quality housing services!
Showcase Your Customer Care Skills:Since excellent customer care is key for us, don’t forget to include examples of how you've successfully managed tenant or leaseholder relationships in the past. This will help us see your potential impact on our community.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Loughborough Estate Management Board
✨Know Your Housing Services
Familiarise yourself with the key responsibilities of a Housing Services Officer. Understand the importance of managing properties, supporting tenants, and handling complaints. This will help you demonstrate your knowledge and passion for the role during the interview.
✨Showcase Your Customer Care Skills
Since excellent customer care is crucial for this position, prepare examples from your past experiences where you've successfully resolved tenant issues or improved customer satisfaction. Be ready to discuss how you would handle difficult situations with residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face, such as dealing with anti-social behaviour or managing rent arrears, and outline your approach to resolving these issues effectively.
✨Research LEMB and Lambeth Council
Do your homework on the Loughborough Estate Management Board and its partnership with Lambeth Council. Understanding their values, community engagement efforts, and housing policies will show your genuine interest in the organisation and help you align your answers with their mission.
