At a Glance
- Tasks: Manage housing services, ensuring tenant satisfaction and effective service delivery.
- Company: Join a dynamic team at Loughborough Estate Management Board.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and to promote equality and diversity.
- Why this job: Make a real difference in the community while developing your management skills.
- Qualifications: Experience in housing management and strong leadership abilities.
The predicted salary is between 40000 - 50000 £ per year.
To be responsible for and deliver a Housing management service to tenants and leaseholders within the Loughborough Estate Management Board through the Income Maximisation Team. These include rent and service charge collection, voids management, repairs, nuisance and anti-social behaviour and all other housing management services.
- To contribute to the overall performance of the LEMB and take responsibility for managing staff and properties within the LEMB’s management area, adopting and developing customer service strategies, in accordance with LEMB policies and procedures.
- To develop and review strategies, policies, procedures and action plans and ensure that key service standards and performance targets are achieved across a range of work areas.
- To actively contribute to the management of the service provided by LEMB as a member of the Management team, and deputise for the Neighbourhood Services Director.
- To ensure the LEMB’s statutory responsibilities with regards to Health and Safety and other relevant reviews are complied with.
- To comply with all legislations relating to the role.
- Responsible for checking own work and for following LEMB policies and procedures for the delivery of the highest standards of service. Collating information to respond to members’ enquiries, all complaints, managing nuisance and anti-social behaviour.
- To take appropriate action to resolve specific and general issues affecting the equality of service delivery and to monitor the effectiveness of such actions.
- To operate and promote the Quality Assurance systems of LEMB and promote the awareness of Quality Assurance matters among staff in the Neighbourhood Service areas.
- To participate as a member of the LEMB management team, in contributing to the overall effective management of the LEMB office, including providing management duty cover (as part of a rota) with other managers.
- Ensure that procedures are operated in accordance with the LEMB policy and Lambeth Council’s Quality Assurance system.
- To assess the consequences of procedures not being followed and undertake managerial checks of such procedures at appropriate times and stages.
- To create and maintain a working environment where staff feel safe, valued and motivated.
- To take personal responsibility for monthly reconciliation of all monies coming from the centre and other areas.
- To manage all the premises and areas generating revenue for the LEMB, in conjunction with finance.
- Ensures that the terms of the Housing Management Service Specification and the Management Agreement between LEMB and Lambeth Council are met.
- To resolve problems of service delivery and issues of customer dissatisfaction that are within the scope of your responsibility and make suggestions for improving the service.
- To ensure relevant information for Lambeth monitoring is kept and to draft monthly returns on performance, nuisance, litigation, voids, asb, nuisance, repairs, tenancy checks, estate inspections, FRA and others as required.
- To identify the training needs of staff under line management control, arrange training and assess the effectiveness of such training after completion.
- Create a working environment where everyone feels safe, valued and motivated in accordance with the organisation’s policies and procedures with particular reference to equality and diversity.
- Contribute actively to the management and development of the service provided by LEMB as a member of the LEMB Management Team.
- To deputise on appropriate LEMB matters in the absence of the Neighbourhood Services Director.
- To identify training and development needs of staff, and to be responsible for providing full induction training, including health and safety, and IT training for all new staff members.
- To ensure effective key performance management in line with the LEMB policies and procedures.
- To prevent the wastage of resources and contribute to the growth of the organisation in terms of resident satisfaction, value for money and Community development.
Housing Services Manager in Brixton employer: Loughborough Estate Management Board
As a Housing Services Manager at Loughborough Estate Management Board, you will join a dedicated team committed to delivering exceptional housing management services. Our supportive work culture prioritises employee growth and development, offering training opportunities and a collaborative environment where your contributions are valued. With a focus on community engagement and quality assurance, we ensure that our staff feel safe, motivated, and empowered to make a meaningful impact in the lives of our tenants and leaseholders.
Contact Details:
Loughborough Estate Management Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Brixton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join relevant online groups, and don’t be shy about reaching out to current employees at LEMB. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing housing services and your knack for resolving issues. Use specific examples that demonstrate how you've improved service delivery or handled challenging situations.
✨Tip Number 3
Prepare for interviews by researching LEMB’s policies and procedures. Familiarise yourself with their approach to customer service and quality assurance. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the fantastic work LEMB is doing in the community.
We think you need these skills to ace Housing Services Manager in Brixton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Housing Services Manager role. We want to see how you can contribute to our mission at LEMB, so don’t hold back on showcasing your relevant skills!
Showcase Your Management Skills:Since this role involves managing staff and properties, it’s crucial to demonstrate your leadership abilities. Share examples of how you've successfully led teams or managed projects in the past – we love a good success story!
Highlight Your Customer Service Focus:Customer service is key in this role, so make sure to emphasise your strategies for improving tenant satisfaction. We’re all about creating a positive environment, so let us know how you’ve done this before!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Loughborough Estate Management Board
✨Know Your Stuff
Make sure you’re familiar with the Housing Management Service and the specific responsibilities outlined in the job description. Brush up on key areas like rent collection, voids management, and anti-social behaviour policies. This will show that you’re not just interested in the role but also understand what it entails.
✨Showcase Your Leadership Skills
As a Housing Services Manager, you’ll be managing staff and properties. Prepare examples of how you’ve successfully led teams or managed projects in the past. Highlight your ability to create a motivating environment and how you’ve handled challenges in previous roles.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with customer complaints or managing repairs. Think through potential scenarios beforehand and prepare structured responses that demonstrate your problem-solving skills and adherence to policies.
✨Understand Quality Assurance
Familiarise yourself with quality assurance systems and how they apply to housing services. Be prepared to discuss how you would promote these standards among staff and ensure compliance with LEMB policies. This shows you’re proactive about maintaining high service levels.
