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- Tasks: Lead a dynamic team in managing the Estates Helpdesk and administration functions.
- Company: Join Loughborough College Group, a leader in innovative education.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Why this job: Make a real difference in creating inspiring learning spaces for students.
- Qualifications: Proactive attitude and strong customer service skills required.
- Other info: Flexible working arrangements and commitment to diversity and inclusion.
The predicted salary is between 30090 - 30090 £ per year.
The Estates department are looking for a proactive and customer focused Estates Helpdesk Supervisor to join their dynamic team. The post holder will provide the management and monitoring of the Estates administration function and Helpdesk system whilst supporting the Estates Compliance Manager.
The Estates team are committed to excellence and innovation, providing a safe, comfortable and inspiring environment for teaching and learning. We operate in a fast-paced environment where every team member plays a crucial role in our success. The hours for this role are 9am to 5pm, Monday to Friday, 37.5 hours per week.
Loughborough College Group is formed of Brooksby College, Loughborough College, Stephenson College and IGNITE Performing Arts. We have a vast curriculum across campuses offering challenging and engaging learning experiences for our students. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college.
We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- A competitive pension scheme
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities for volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to assist with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
Estates Helpdesk Supervisor - Leicestershire in Warsop employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Helpdesk Supervisor - Leicestershire in Warsop
✨Tip Number 1
Network like a pro! Reach out to current employees at Loughborough College Group on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Estates department's recent projects. Show us that you're not just interested in the role, but also in how you can contribute to our commitment to excellence and innovation.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customer service and team management. We want to see how you handle challenges and support your team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our dynamic team at Loughborough College Group.
We think you need these skills to ace Estates Helpdesk Supervisor - Leicestershire in Warsop
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Estates Helpdesk Supervisor role. Highlight your relevant experience in management and customer service, as we want to see how you can contribute to our dynamic team.
Showcase Your Skills: Don’t forget to emphasise your skills in administration and helpdesk systems. We’re looking for someone proactive and focused on customer satisfaction, so let us know how you’ve excelled in these areas before!
Be Authentic: We love seeing your personality shine through in your application. Be genuine about your experiences and what drives you to apply for this role with us at Loughborough College Group.
Apply Through Our Website: To make sure your application gets to us smoothly, please apply directly through our website. It’s the best way to ensure we receive all your details correctly and can consider you for this exciting opportunity!
How to prepare for a job interview at Loughborough College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Estates Helpdesk Supervisor role. Familiarise yourself with the responsibilities, such as managing the Helpdesk system and supporting the Estates Compliance Manager. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Focus
Since the role requires a proactive and customer-focused approach, prepare examples from your past experiences where you've excelled in customer service. Highlight how you resolved issues or improved processes to enhance user satisfaction, as this aligns perfectly with the department's commitment to excellence.
✨Emphasise Teamwork and Adaptability
The Estates team operates in a fast-paced environment, so be ready to discuss how you work well within a team and adapt to changing situations. Share specific instances where you collaborated effectively with colleagues or adjusted your approach to meet team goals.
✨Align with Their Values
Loughborough College Group values diversity and inclusion, so it’s important to express your commitment to these principles during the interview. Think of ways you can contribute to a diverse workplace and be prepared to discuss how you’ve supported inclusivity in your previous roles.
