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- Tasks: Lead a dynamic team in managing the Estates Helpdesk and administration functions.
- Company: Join Loughborough College Group, a leader in innovative education.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Why this job: Make a real difference in creating inspiring learning spaces for students.
- Qualifications: Proactive attitude and strong customer service skills required.
- Other info: Flexible working arrangements and commitment to diversity and inclusion.
The predicted salary is between 30090 - 42000 £ per year.
The Estates department are looking for a proactive and customer focused Estates Helpdesk Supervisor to join their dynamic team. The post holder will provide the management and monitoring of the Estates administration function and Helpdesk system whilst supporting the Estates Compliance Manager.
The Estates team are committed to excellence and innovation, providing a safe, comfortable and inspiring environment for teaching and learning. We operate in a fast-paced environment where every team member plays a crucial role in our success. The hours for this role are 9am to 5pm, Monday to Friday, 37.5 hours per week.
Loughborough College Group is formed of Brooksby College, Loughborough College, Stephenson College and IGNITE Performing Arts. We have a vast curriculum across campuses offering challenging and engaging learning experiences for our students. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college.
We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- A competitive pension scheme
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities for volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to assist with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
Estates Helpdesk Supervisor - Leicestershire in Rutland employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Helpdesk Supervisor - Leicestershire in Rutland
✨Tip Number 1
Network like a pro! Reach out to current employees at Loughborough College Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Estates Helpdesk Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the college's values and recent initiatives. Show us that you’re not just interested in the job, but also in being part of our commitment to excellence and innovation.
✨Tip Number 3
Practice your customer service skills! As a proactive and customer-focused candidate, be ready to share examples of how you've handled challenging situations in the past. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our fantastic benefits package there.
We think you need these skills to ace Estates Helpdesk Supervisor - Leicestershire in Rutland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Estates Helpdesk Supervisor role. Highlight your relevant experience in managing helpdesk systems and your customer service skills, as these are key to impressing us!
Showcase Your Proactivity: We love a proactive attitude! In your application, share examples of how you've taken initiative in previous roles, especially in fast-paced environments. This will show us you're the right fit for our dynamic team.
Emphasise Teamwork: Since every team member plays a crucial role in our success, make sure to highlight your teamwork skills. Share stories that demonstrate how you've collaborated effectively with others to achieve common goals.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Loughborough College Group.
How to prepare for a job interview at Loughborough College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Estates Helpdesk Supervisor role. Familiarise yourself with the responsibilities, especially around managing the Helpdesk system and supporting the Estates Compliance Manager. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is customer-focused, prepare examples of how you've provided excellent service in previous positions. Think about specific situations where you resolved issues or improved processes for customers. This will demonstrate your proactive approach and commitment to excellence.
✨Emphasise Teamwork and Collaboration
The Estates team values collaboration, so be ready to discuss how you've worked effectively within a team. Share experiences where you contributed to a group project or supported colleagues, highlighting your ability to thrive in a fast-paced environment.
✨Prepare Questions About Diversity and Inclusion
Loughborough College Group is committed to diversity and inclusion, so come prepared with thoughtful questions about their initiatives. This shows that you align with their values and are keen to contribute to a supportive workplace culture.
