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- Tasks: Be the go-to person for IT queries and support at Brooksby College.
- Company: Join a supportive team at Loughborough College Group, known for its inclusive culture.
- Benefits: Enjoy a competitive salary, generous leave, and well-being resources.
- Other info: Flexible working arrangements and opportunities for personal development await you.
- Why this job: Kickstart your IT career while making a real difference in a vibrant educational environment.
- Qualifications: Experience with Microsoft technologies and strong communication skills are essential.
The predicted salary is between 25950 - 28006 £ per year.
We have an exciting opportunity for an enthusiastic and conscientious IT Helpdesk Technician to join our busy IT Services team at Brooksby College. In this role you will act as the first point of contact for any queries and work with the IT team to solve these and provide support. There also may be opportunities to get involved in other tasks across the wider IT team through supporting casework and projects.
You will be a strong communicator with the ability to communicate information clearly and accurately across the team and organisation. You will have the ability to work successfully as part of a team and have strong attention to detail skills.
We're looking for someone who has experience of working with Microsoft technologies and supporting people with day-to-day challenges, issues and queries. You will have experience working in a generalist IT support role and excellent communication skills.
This is a great opportunity for an individual to take the next step in their IT career and develop their skills and knowledge as part of a supportive team.
Loughborough College Group is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college.
We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities of volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
IT Helpdesk Technician - Brooksby College - Leicestershire in Plympton employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - Brooksby College - Leicestershire in Plympton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brooksby College on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT Helpdesk questions. Think about scenarios where you've solved tech issues or helped users. We want you to show off those communication skills and attention to detail!
✨Tip Number 3
Don’t forget to research Brooksby College and its values. Knowing their commitment to diversity and inclusion will help you align your answers during the interview and show that you’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Brooksby College. Let’s get you that job!
We think you need these skills to ace IT Helpdesk Technician - Brooksby College - Leicestershire in Plympton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight your experience with Microsoft technologies and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Brooksby College. Keep it clear and concise, and don’t forget to show off your communication skills!
Show Your Enthusiasm: We love candidates who are genuinely excited about the opportunity! In your application, let us know why you want to join our IT Services team and how you can help us provide top-notch support to our users.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply through our website. It’s straightforward and ensures we receive all your details correctly. Plus, it shows you’re tech-savvy, which is a bonus for an IT role!
How to prepare for a job interview at Loughborough College
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and common IT support issues. Be ready to discuss your previous experiences in troubleshooting and how you resolved specific problems. This will show that you're not just familiar with the tech, but also capable of handling real-world challenges.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Demonstrating your ability to communicate effectively can set you apart from other candidates.
✨Show Enthusiasm for Teamwork
This position is all about collaboration, so be prepared to share examples of how you've successfully worked as part of a team in the past. Highlight any projects where you supported colleagues or contributed to group goals, showing that you’re a team player who values collective success.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the IT Services team or the college's approach to professional development. This shows your genuine interest in the role and helps you assess if the workplace culture aligns with your values.