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- Tasks: Be the go-to person for IT queries and support at Stephenson College.
- Company: Join a dynamic team at Loughborough College Group, committed to inclusivity and development.
- Benefits: Enjoy a competitive salary, generous leave, and a range of health and well-being perks.
- Other info: Flexible working arrangements and a commitment to diversity make this a great workplace.
- Why this job: Kickstart your IT career in a supportive environment with opportunities for growth.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 25950 - 28006 £ per year.
We have an exciting opportunity for an enthusiastic and conscientious IT Helpdesk Technician to join our busy IT Services team at Stephenson College. In this role you will act as the first point of contact for any queries and work with the IT team to solve these and provide support. There also may be opportunities to get involved in other tasks across the wider IT team through supporting casework and projects.
You will be a strong communicator with the ability to communicate information clearly and accurately across the team and organisation. You will have the ability to work successfully as part of a team and have strong attention to detail skills. We’re looking for someone who has experience of working with Microsoft technologies and supporting people with day-to-day challenges, issues and queries. You will have experience working in a generalist IT support role and excellent communication skills.
This is a great opportunity for an individual to take the next step in their IT career and develop their skills and knowledge as part of a supportive team.
Loughborough College Group is committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college. We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities of volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group. Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
IT Helpdesk Technician - Stephenson College - Leicestershire in Norfolk employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - Stephenson College - Leicestershire in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stephenson College on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for that interview! Brush up on common IT support scenarios and think of examples from our past experiences that showcase our problem-solving skills. Being ready will help us shine when it counts.
✨Tip Number 3
Show off our communication skills! During interviews, make sure we explain our thought process clearly. It’s all about demonstrating how we can effectively communicate with both tech-savvy folks and those who might not be as familiar with IT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up in the future.
We think you need these skills to ace IT Helpdesk Technician - Stephenson College - Leicestershire in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight your experience with Microsoft technologies and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Stephenson College. Keep it clear and concise, and don’t forget to show off your communication skills!
Showcase Your Team Spirit: Since teamwork is key in this role, make sure to mention any experiences where you've successfully collaborated with others. We love seeing candidates who can work well within a team and support their colleagues!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Loughborough College
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and common IT support issues. Be ready to discuss specific examples from your past experiences where you successfully resolved technical problems or assisted users with their queries.
✨Showcase Your Communication Skills
Since this role requires strong communication, practice explaining complex IT concepts in simple terms. You might be asked to demonstrate how you would handle a support call, so think about how you can convey information clearly and effectively.
✨Team Player Mindset
Emphasise your ability to work as part of a team. Prepare examples of how you've collaborated with colleagues in previous roles, especially in resolving issues or working on projects together. This will show that you can contribute positively to the IT Services team.
✨Attention to Detail Matters
Highlight your attention to detail by discussing how you ensure accuracy in your work. You could mention any processes you follow to double-check your solutions or how you keep track of multiple support requests without missing anything important.