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- Tasks: Be the go-to person for IT queries and support at Brooksby College.
- Company: Join a dynamic team at Loughborough College Group, committed to inclusivity.
- Benefits: Enjoy a competitive salary, generous leave, and a range of employee perks.
- Other info: Flexible working arrangements and a commitment to diversity await you.
- Why this job: Kickstart your IT career in a supportive environment with growth opportunities.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 25950 - 28006 £ per year.
We have an exciting opportunity for an enthusiastic and conscientious IT Helpdesk Technician to join our busy IT Services team at Brooksby College. In this role you will act as the first point of contact for any queries and work with the IT team to solve these and provide support. There also may be opportunities to get involved in other tasks across the wider IT team through supporting casework and projects.
You will be a strong communicator with the ability to communicate information clearly and accurately across the team and organisation. You will have the ability to work successfully as part of a team and have strong attention to detail skills. We’re looking for someone who has experience of working with Microsoft technologies and supporting people with day-to-day challenges, issues and queries. You will have experience working in a generalist IT support role and excellent communication skills.
This is a great opportunity for an individual to take the next step in their IT career and develop their skills and knowledge as part of a supportive team.
Loughborough College Group is formed of Brooksby College, Loughborough College, Stephenson College and IGNITE Performing Arts. We have a vast curriculum across campuses offering challenging and engaging learning experiences for our students. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college. We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities of volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
If you require any support to apply for this job, please email.
IT Helpdesk Technician - Brooksby College - Leicestershire in Newark employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - Brooksby College - Leicestershire in Newark
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brooksby College and its IT Services team. Understanding their values and recent projects can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, try to articulate your thoughts clearly when discussing your past experiences. You could even do a mock interview with a friend to get comfortable with explaining your IT support background.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to handle the day-to-day challenges that come with the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our supportive team at Brooksby College.
We think you need these skills to ace IT Helpdesk Technician - Brooksby College - Leicestershire in Newark
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and ready to tackle challenges head-on. A bit of personality can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your experience with Microsoft technologies and any previous IT support roles. We’re looking for someone who can communicate effectively, so be specific about how you've helped others solve their tech issues in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate strong communication skills, so show us you can convey information accurately and succinctly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Loughborough College
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and common IT support issues. Be ready to discuss your experience with troubleshooting and resolving everyday tech problems, as this will show you’re well-prepared for the role.
✨Communicate Clearly
Since strong communication skills are key for this position, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experiences.
✨Show Team Spirit
This role involves working closely with a team, so be prepared to talk about your teamwork experiences. Share specific examples of how you’ve collaborated with others to solve problems or complete projects successfully.
✨Embrace Inclusivity
Familiarise yourself with the college's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a supportive environment and why you believe diversity is important in a workplace.