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- Tasks: Be the go-to person for IT queries and support at Stephenson College.
- Company: Join a dynamic team at Loughborough College Group, known for its inclusive culture.
- Benefits: Enjoy a competitive salary, generous leave, and a range of health benefits.
- Other info: Flexible working arrangements and opportunities for personal development await you.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Experience with Microsoft technologies and strong communication skills are essential.
The predicted salary is between 25950 - 28006 £ per year.
We have an exciting opportunity for an enthusiastic and conscientious IT Helpdesk Technician to join our busy IT Services team at Stephenson College. In this role you will act as the first point of contact for any queries and work with the IT team to solve these and provide support. There also may be opportunities to get involved in other tasks across the wider IT team through supporting casework and projects.
You will be a strong communicator with the ability to communicate information clearly and accurately across the team and organisation. You will have the ability to work successfully as part of a team and have strong attention to detail skills. We’re looking for someone who has experience of working with Microsoft technologies and supporting people with day-to-day challenges, issues and queries. You will have experience working in a generalist IT support role and excellent communication skills.
This is a great opportunity for an individual to take the next step in their IT career and develop their skills and knowledge as part of a supportive team.
Loughborough College Group is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college. We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities of volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
If you require any support to apply for this job, please email.
IT Helpdesk Technician - Stephenson College - Leicestershire in Loughborough employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - Stephenson College - Leicestershire in Loughborough
✨Tip Number 1
Get to know the company! Research Stephenson College and its IT Services team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As an IT Helpdesk Technician, you'll need to explain technical issues clearly. Try role-playing common scenarios with a friend or family member to boost your confidence and clarity.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace IT Helpdesk Technician - Stephenson College - Leicestershire in Loughborough
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and ready to tackle challenges head-on. A bit of personality can go a long way in making your application stand out.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with Microsoft technologies and any relevant IT support roles you've had. We love seeing how your skills match what we're looking for, so don’t hold back!
Clear Communication is Key: Since you'll be the first point of contact for queries, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Loughborough College
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and common IT support issues. Be ready to discuss your previous experiences in troubleshooting and resolving technical problems, as this will show your potential employer that you’re well-prepared for the role.
✨Communicate Clearly
Since strong communication skills are key for this position, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would assist a non-technical user, so think about examples from your past where you successfully communicated complex information.
✨Show Team Spirit
This role requires working closely with a team, so be prepared to talk about your experiences collaborating with others. Share specific examples of how you’ve contributed to team projects or supported colleagues in overcoming challenges, highlighting your ability to work well in a group.
✨Emphasise Attention to Detail
Attention to detail is crucial in IT support. Think of instances where your meticulous nature helped prevent issues or improved processes. During the interview, mention how you ensure accuracy in your work and how it benefits the overall team and organisation.