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- Tasks: Lead the Estates Helpdesk, ensuring smooth operations and excellent customer service.
- Company: Join Loughborough College Group, a dynamic and inclusive educational institution.
- Benefits: Enjoy a competitive pension, flexible working, and generous leave options.
- Why this job: Make a real impact in a fast-paced environment dedicated to excellence and innovation.
- Qualifications: Experience in administration and strong customer service skills are essential.
- Other info: Be part of a diverse community committed to personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
The Estates department are looking for a proactive and customer focused Estates Helpdesk Supervisor to join their dynamic team. The post holder will provide the management and monitoring of the Estates administration function and Helpdesk system whilst supporting the Estates Compliance Manager.
The Estates team are committed to excellence and innovation, providing a safe, comfortable and inspiring environment for teaching and learning. We operate in a fast-paced environment where every team member plays a crucial role in our success. As we continue to grow, we are seeking maternity cover from a dedicated Contractor Control Officer to ensure smooth operations and compliance with contractor agreements.
The hours for this role are 9am to 5pm, Monday to Friday, 37.5 hours per week.
About Loughborough College Group: Loughborough College Group is formed of Brooksby College, Loughborough College, Stephenson College and IGNITE Performing Arts. We have a vast curriculum across campuses offering challenging and engaging learning experiences for our students. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college.
We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
Benefits:
- A competitive pension scheme
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities for volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to assist with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
Estates Helpdesk Supervisor in Loughborough employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Helpdesk Supervisor in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Loughborough College Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Estates department. Understand their values and how they contribute to a safe and inspiring environment. Show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and genuine, not like a robot reciting lines. Use examples from your past experiences that highlight your customer focus and proactive approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for in an Estates Helpdesk Supervisor.
We think you need these skills to ace Estates Helpdesk Supervisor in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Estates Helpdesk Supervisor role. Highlight your relevant experience in managing helpdesk systems and your customer service skills, as these are key to impressing us.
Showcase Your Proactivity: We love a proactive attitude! In your application, share examples of how you've taken initiative in previous roles, especially in fast-paced environments. This will show us you're the right fit for our dynamic team.
Emphasise Teamwork: Since every team member plays a crucial role in our success, make sure to highlight your teamwork skills. Share experiences where you collaborated effectively with others to achieve common goals.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Loughborough College Group.
How to prepare for a job interview at Loughborough College
✨Know Your Stuff
Before the interview, make sure you understand the role of an Estates Helpdesk Supervisor. Familiarise yourself with the responsibilities mentioned in the job description, such as managing the helpdesk system and supporting the Estates Compliance Manager. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Customer Focus
Since the role requires a customer-focused approach, prepare examples from your past experiences where you've successfully handled customer queries or improved service delivery. Highlighting your commitment to excellence and innovation will resonate well with the team’s values.
✨Demonstrate Team Spirit
The Estates team thrives in a fast-paced environment, so be ready to discuss how you work collaboratively with others. Share specific instances where you contributed to a team’s success or helped resolve conflicts, showcasing your ability to be a supportive team member.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing projects, or the college's commitment to diversity and inclusion. This not only shows your interest but also helps you gauge if the workplace aligns with your values.
