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- Tasks: Be the go-to person for IT queries and support at Stephenson College.
- Company: Join a dynamic team at Loughborough College Group, committed to inclusivity and development.
- Benefits: Enjoy a competitive salary, generous leave, and a range of health and well-being perks.
- Other info: Flexible working arrangements and a commitment to diversity make this a great workplace.
- Why this job: Kickstart your IT career in a supportive environment with opportunities for growth.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 25950 - 28006 £ per year.
We have an exciting opportunity for an enthusiastic and conscientious IT Helpdesk Technician to join our busy IT Services team at Stephenson College. In this role you will act as the first point of contact for any queries and work with the IT team to solve these and provide support. There also may be opportunities to get involved in other tasks across the wider IT team through supporting casework and projects.
You will be a strong communicator with the ability to communicate information clearly and accurately across the team and organisation. You will have the ability to work successfully as part of a team and have strong attention to detail skills. We’re looking for someone who has experience of working with Microsoft technologies and supporting people with day-to-day challenges, issues and queries. You will have experience working in a generalist IT support role and excellent communication skills.
This is a great opportunity for an individual to take the next step in their IT career and develop their skills and knowledge as part of a supportive team.
Loughborough College Group is committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college. We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities of volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
IT Helpdesk Technician - Stephenson College - Leicestershire in Lincolnshire employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - Stephenson College - Leicestershire in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stephenson College on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for that interview! Brush up on common IT support scenarios and think of examples from our past experiences that showcase our problem-solving skills. Being ready will help us shine when it counts.
✨Tip Number 3
Show off our communication skills! During interviews, make sure we explain our thought process clearly. This role is all about helping others, so demonstrating how we can communicate effectively is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how our skills match what they’re looking for in an IT Helpdesk Technician.
We think you need these skills to ace IT Helpdesk Technician - Stephenson College - Leicestershire in Lincolnshire
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and ready to tackle challenges head-on. A bit of personality can go a long way in making your application stand out.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with Microsoft technologies and any relevant IT support roles you've had. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Communication is key in this role, so make sure your application reflects that. Use clear language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Loughborough College
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and common IT support issues. Be ready to discuss your experience with troubleshooting and resolving everyday tech problems, as this will show you’re well-prepared for the role.
✨Communicate Clearly
Since strong communication skills are key for this position, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experiences.
✨Show Team Spirit
This role involves working closely with a team, so be prepared to talk about your teamwork experiences. Share specific examples of how you’ve collaborated with others to solve problems or complete projects successfully.
✨Emphasise Attention to Detail
Attention to detail is crucial in IT support. Prepare to discuss how you ensure accuracy in your work, whether it’s through double-checking your solutions or documenting issues clearly. This will demonstrate your conscientious approach to the role.