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- Tasks: Join our IT Services team to support users with tech issues and projects.
- Company: The Leicestershire College is dedicated to diversity and talent development.
- Benefits: Enjoy a competitive pension, flexible working, and generous annual leave.
- Other info: This role is maternity cover; applicants must have the right to work in the UK.
- Why this job: Boost your IT career in a supportive, inclusive environment with great resources.
- Qualifications: Experience in general IT support and Microsoft technology is essential.
The predicted salary is between 24000 - 36000 £ per year.
The Leicestershire College is seeking an enthusiastic, conscientious IT Helpdesk Technician to join its busy IT Services team. The successful candidate will have experience of working in a generalist IT Support role and experience using Microsoft technology, supporting end users covering day-to-day challenges, issues, and queries. There may also be the opportunity to be involved in the more generalist remit of the team by supporting with casework and projects.
This is a great opportunity to take a step up in their IT career and develop their skills, knowledge, and experience as part of a very supportive team. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of our business. We are proud to have achieved the Investor in Diversity award. We actively encourage applications from those who are currently under-represented and where we are using positive action under the Equality Act. We welcome everyone to consider becoming a part of our journey.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- A competitive pension scheme
- On-site parking
- One campus facility
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities for volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to assist with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by The Leicestershire College are different to those of Loughborough College. Please note that employees of The Leicestershire College are based at Loughborough College. Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
If you require any support to apply for this job, please email recruitment@loucoll.ac.uk
IT Helpdesk Technician (Maternity Cover) employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician (Maternity Cover)
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description. Brush up on your knowledge of common issues and solutions related to these technologies, as this will help you stand out during any interviews.
✨Tip Number 2
Showcase your experience in a generalist IT support role by preparing examples of past challenges you've faced and how you resolved them. This will demonstrate your problem-solving skills and ability to handle day-to-day IT issues effectively.
✨Tip Number 3
Research The Leicestershire College and its commitment to diversity and inclusion. Be ready to discuss how you can contribute to this environment and support their initiatives during your interview.
✨Tip Number 4
Network with current or former employees of The Leicestershire College if possible. They can provide valuable insights into the company culture and the IT Services team, which can help you tailor your approach when applying.
We think you need these skills to ace IT Helpdesk Technician (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the IT Helpdesk Technician position. Tailor your application to highlight your relevant experience with Microsoft technology and general IT support.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT support experience, particularly any roles where you have dealt with end-user issues. Use bullet points for clarity and include specific examples of how you've solved problems in previous positions.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the college's commitment to diversity and inclusion. Mention how your background aligns with their values and how you can contribute to their supportive team environment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Loughborough College
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the opportunity to work with The Leicestershire College. Highlight your passion for IT support and how you can contribute to their inclusive and diverse environment.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with Microsoft technology and general IT support. Bring examples of past challenges you've faced and how you resolved them, showcasing your problem-solving skills.
✨Highlight Teamwork Skills
Since this role involves working within a busy IT Services team, emphasise your ability to collaborate effectively. Share experiences where you supported colleagues or contributed to team projects, demonstrating your commitment to a supportive workplace.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and professional development opportunities. This shows your genuine interest in the role and helps you assess if the college's values align with yours.