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- Tasks: Join our IT Services team as an IT Helpdesk Technician, supporting users with tech challenges.
- Company: The Leicestershire College is dedicated to fostering talent in a diverse and inclusive environment.
- Benefits: Enjoy a competitive salary, generous leave, on-site parking, and well-being resources.
- Why this job: This role offers growth opportunities in a supportive team, perfect for advancing your IT career.
- Qualifications: Experience in generalist IT support and familiarity with Microsoft technology are essential.
- Other info: We welcome applications from under-represented groups and promote a positive action approach.
The predicted salary is between 24832 - 26162 £ per year.
Type: Permanent – Full TimeSalary: £24,832 – £26,162 Per AnnumClosing Date: Thursday, 6th February 2025
The Leicestershire College is seeking an enthusiastic, conscientious IT Helpdesk Technician to join its busy IT Services team.
The successful candidate will have experience of working in a generalist IT Support role with and experience using Microsoft technology, supporting end users covering day-to-day challenges, issues, and queries.
There may also be the opportunity to be involved in the more generalist remit of the team by supporting with casework and projects. This is a great opportunity to take a step up in their IT career and develop their skills, knowledge, and experience as part of a very supportive team.
The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of our business.
We are proud to have achieved the Investor in Diversity award. We actively encourage applications who are current under-represented and where we are using positive action under the Equality Act. We welcome everyone to consider becoming a part of our journey. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- A competitive pension scheme
- On-site parking
- One campus facility
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities of volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.
We are and have consistently invested in providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources.
The successful candidate will be employed by The Leicestershire College a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at Loughborough College.
Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
If you require any support to apply for this job, please email
IT Helpdesk Technician - Leicestershire employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - Leicestershire
✨Tip Number 1
Familiarize yourself with common IT support scenarios and Microsoft technologies. Being able to discuss specific examples of how you've resolved issues in the past will show your practical experience during the interview.
✨Tip Number 2
Highlight your ability to work in a team and support diverse users. The Leicestershire College values inclusivity, so sharing experiences where you've collaborated with others or supported under-represented groups can set you apart.
✨Tip Number 3
Research the college's commitment to diversity and inclusion. Being knowledgeable about their initiatives can help you align your answers with their values and demonstrate your genuine interest in being part of their community.
✨Tip Number 4
Prepare questions that reflect your enthusiasm for professional development opportunities. Asking about CPD resources or how the team supports each other can show that you're eager to grow within the role.
We think you need these skills to ace IT Helpdesk Technician - Leicestershire
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the IT Helpdesk Technician position. Highlight your experience in generalist IT support and familiarity with Microsoft technology in your application.
Tailor Your CV: Customize your CV to reflect your relevant skills and experiences that align with the job description. Emphasize your problem-solving abilities and any previous experience supporting end users.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the college's commitment to diversity and inclusion. Mention how your background and values align with their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Loughborough College
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. The Leicestershire College values motivated individuals, so sharing why you want to be part of their IT Services team can make a positive impression.
✨Demonstrate Your Technical Skills
Be prepared to discuss your experience with Microsoft technology and general IT support. You might be asked to solve a hypothetical problem or explain how you've handled past technical challenges, so brush up on relevant scenarios.
✨Highlight Your Teamwork Experience
Since the role involves working within a supportive team, share examples of how you've successfully collaborated with others in previous positions. This will show that you can contribute positively to the team dynamic.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, projects, and the college's commitment to diversity and inclusion. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
