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- Tasks: Lead the Estates Helpdesk team and ensure smooth operations in a dynamic environment.
- Company: Join Loughborough College Group, a diverse and inclusive educational institution.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive workplace culture.
- Why this job: Make a real impact in a role that supports teaching and learning excellence.
- Qualifications: Experience in administration and customer service is essential.
- Other info: Flexible working arrangements and opportunities for personal development await you.
The predicted salary is between 30090 - 30090 £ per year.
The Estates department are looking for a proactive and customer focused Estates Helpdesk Supervisor to join their dynamic team. The post holder will provide the management and monitoring of the Estates administration function and Helpdesk system whilst supporting the Estates Compliance Manager.
The Estates team are committed to excellence and innovation, providing a safe, comfortable and inspiring environment for teaching and learning. We operate in a fast-paced environment where every team member plays a crucial role in our success. As we continue to grow, we are seeking maternity cover from a dedicated Contractor Control Officer to ensure smooth operations and compliance with contractor agreements.
The hours for this role are 9am to 5pm, Monday to Friday, 37.5 hours per week.
Loughborough College Group is formed of Brooksby College, Loughborough College, Stephenson College and IGNITE Performing Arts. We have a vast curriculum across campuses offering challenging and engaging learning experiences for our students. We are committed to providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources.
Loughborough College Group is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college. We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- A competitive pension scheme
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities for volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to assist with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
If you require any support to apply for this job, please email.
Estates Helpdesk Supervisor employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Helpdesk Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Loughborough College Group on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the Estates department's recent projects. We want to show that we’re not just interested in the job, but also in how we can contribute to their commitment to excellence and innovation.
✨Tip Number 3
Practice common interview questions with a mate. Focus on how our skills align with the proactive and customer-focused nature of the Estates Helpdesk Supervisor role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Estates Helpdesk Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing helpdesk systems and administration functions. We want to see how your skills align with our commitment to excellence and innovation!
Show Your Customer Focus: As an Estates Helpdesk Supervisor, being customer-focused is key. Use your application to demonstrate how you've successfully supported customers in the past and how you can bring that proactive attitude to our team.
Highlight Your Team Spirit: We operate in a fast-paced environment where teamwork is crucial. Share examples of how you've collaborated with others to achieve success, and let us know how you can contribute to our dynamic team culture.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Loughborough College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Estates Helpdesk Supervisor role. Familiarise yourself with the responsibilities mentioned in the job description, such as managing the Helpdesk system and supporting the Estates Compliance Manager. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Focus
Since the role requires a proactive and customer-focused approach, prepare examples from your past experiences where you've successfully handled customer queries or improved service delivery. Highlighting your commitment to excellence and innovation will resonate well with the interviewers.
✨Emphasise Teamwork and Collaboration
The Estates team values collaboration, so be ready to discuss how you've worked effectively within a team in previous roles. Share specific instances where your contributions led to successful outcomes, showcasing your ability to thrive in a fast-paced environment.
✨Prepare Questions About Diversity and Inclusion
Loughborough College Group is committed to diversity and inclusion, so come prepared with thoughtful questions about their initiatives. This shows that you align with their values and are genuinely interested in contributing to a supportive workplace culture.
