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- Tasks: Be the go-to person for IT queries and support at Stephenson College.
- Company: Join a dynamic team at Loughborough College Group, committed to inclusivity.
- Benefits: Enjoy a competitive salary, generous leave, and well-being support.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Kickstart your IT career in a supportive environment with growth opportunities.
- Qualifications: Experience with Microsoft technologies and strong communication skills required.
The predicted salary is between 25950 - 28006 £ per year.
We have an exciting opportunity for an enthusiastic and conscientious IT Helpdesk Technician to join our busy IT Services team at Stephenson College. In this role you will act as the first point of contact for any queries and work with the IT team to solve these and provide support. There also may be opportunities to get involved in other tasks across the wider IT team through supporting casework and projects.
You will be a strong communicator with the ability to communicate information clearly and accurately across the team and organisation. You will have the ability to work successfully as part of a team and have strong attention to detail skills.
We're looking for someone who has experience of working with Microsoft technologies and supporting people with day-to-day challenges, issues and queries. You will have experience working in a generalist IT support role and excellent communication skills.
This is a great opportunity for an individual to take the next step in their IT career and develop their skills and knowledge as part of a supportive team.
Loughborough College Group is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college.
We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities of volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
IT Helpdesk Technician - Stephenson College - Leicestershire in Aston-on-Trent employer: Loughborough College
Contact Detail:
Loughborough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - Stephenson College - Leicestershire in Aston-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stephenson College on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT Helpdesk questions. Think about scenarios where you've solved tech issues or helped users. We want you to show off those communication skills and attention to detail!
✨Tip Number 3
Don’t forget to research the college’s values and mission. When you know what they stand for, you can tailor your answers to show how you fit into their culture. It’s all about making that connection!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Helpdesk Technician - Stephenson College - Leicestershire in Aston-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight your experience with Microsoft technologies and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Stephenson College. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see that you can communicate effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Loughborough College
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and common IT support issues. Be ready to discuss your previous experiences in troubleshooting and how you’ve helped users resolve their day-to-day challenges.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would assist a non-technical user, so think about examples from your past work.
✨Show Team Spirit
This position requires teamwork, so be prepared to share examples of how you've successfully collaborated with others in previous roles. Highlight any projects where you supported your team or contributed to a group effort.
✨Emphasise Attention to Detail
Attention to detail is crucial in IT support. Think of instances where your meticulousness made a difference, whether it was catching an error or ensuring a task was completed accurately. Be ready to discuss these examples during your interview.