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- Tasks: Lead the Estates Helpdesk, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic team at Loughborough College Group, committed to innovation and excellence.
- Benefits: Enjoy a competitive pension, healthcare access, generous leave, and professional development opportunities.
- Why this job: Make a real impact in a fast-paced environment while supporting a diverse community.
- Qualifications: Proactive attitude and strong customer service skills are essential.
- Other info: Flexible working arrangements and a commitment to staff well-being.
The predicted salary is between 36000 - 60000 £ per year.
The Estates department are looking for a proactive and customer focused Estates Helpdesk Supervisor to join their dynamic team. The post holder will provide the management and monitoring of the Estates administration function and Helpdesk system whilst supporting the Estates Compliance Manager.
The Estates team are committed to excellence and innovation, providing a safe, comfortable and inspiring environment for teaching and learning. We operate in a fast-paced environment where every team member plays a crucial role in our success.
As we continue to grow, we are seeking maternity cover from a dedicated Contractor Control Officer to ensure smooth operations and compliance with contractor agreements. The hours for this role are 9am to 5pm, Monday to Friday, 37.5 hours per week.
Loughborough College Group is formed of Brooksby College, Loughborough College, Stephenson College and IGNITE Performing Arts. We have a vast curriculum across campuses offering challenging and engaging learning experiences for our students. We are committed to providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources.
Loughborough College Group is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college.
We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
As well as our commitment to your professional and personal development, we also offer a generous benefits package including:
- A competitive pension scheme
- Cycle-to-work scheme
- On-site parking
- Access to healthcare scheme
- Subsidised nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Well-being hours
- Opportunities for volunteering within local community and charities
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to assist with mental health and wellbeing for staff from different backgrounds.
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.
Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.
Estates Helpdesk Supervisor in Loughborough employer: Loughborough College Group
Contact Detail:
Loughborough College Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Helpdesk Supervisor in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current employees at Loughborough College Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the Estates department's recent projects and initiatives. Show us that you're not just interested in the role, but that you genuinely care about contributing to our commitment to excellence and innovation.
✨Tip Number 3
Practice your customer service skills! As an Estates Helpdesk Supervisor, you'll need to demonstrate how you handle queries and complaints. Role-play with a friend or family member to refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our dynamic team.
We think you need these skills to ace Estates Helpdesk Supervisor in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estates Helpdesk Supervisor role. Highlight your relevant experience in managing helpdesk systems and your customer service skills. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with our commitment to excellence and innovation. Let us know what makes you the perfect fit for our team.
Showcase Your Proactivity: In your application, be sure to highlight examples of how you've been proactive in previous roles. We love candidates who take initiative and can demonstrate their ability to support compliance and smooth operations.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic community at Loughborough College Group.
How to prepare for a job interview at Loughborough College Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Estates Helpdesk Supervisor role. Familiarise yourself with the responsibilities mentioned in the job description, especially around managing the helpdesk system and supporting compliance. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Focus
Since the role is customer-focused, prepare examples from your past experiences where you've gone above and beyond for customers or clients. Think about how you can demonstrate your proactive approach to problem-solving and your commitment to providing excellent service.
✨Highlight Your Team Spirit
The Estates team values collaboration, so be ready to discuss how you work within a team. Share specific instances where you've contributed to team success or helped foster a positive working environment. This will show that you’re a great fit for their dynamic team.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team's goals, challenges they face, or how they measure success. This not only shows your interest but also helps you gauge if the role aligns with your career aspirations.
