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- Tasks: Provide clinical assessment and advice to patients seeking urgent dental care.
- Company: Join Livewell Southwest, a supportive and patient-focused healthcare provider.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Make a real difference in patients' lives while developing your dental nursing skills.
- Qualifications: NEBDN qualification or equivalent, with current GDC registration required.
- Other info: Dynamic role with a chance to work in a fast-paced environment.
The predicted salary is between 27485 - 30162 ÂŁ per year.
37.5 hours per week (part‑time applications welcome). The role works alongside call handlers on the unscheduled care helpline, providing clinical assessment, prioritisation and advice to patients seeking unscheduled dental care. You will identify patients who need urgent appointments, book them, and offer self‑care advice where appropriate.
Responsibilities
- Respond to patient calls in a professional, timely manner.
- Provide evidence‑based clinical assessment, prioritisation and advice within your GDC scope of practice.
- Book patients for unscheduled dental appointments based on clinical need and patient circumstances.
- Explain NHS patient charges and exemptions accurately.
- Offer self‑care information or alternative dentist options to those not eligible for an appointment.
- Strive to improve performance and quality, following PCDS clinical governance and performance review procedures.
- Assist with audit and data collection of triage‑booked appointments.
- Maintain accurate, contemporaneous records of the triage process and advice given.
- Utilise translation services or other communication aids for language or hearing barriers.
- Communicate effectively with patients, representatives and agencies.
- Work flexibly across a 7‑day service and adapt to a fast‑paced environment.
- Participate in professional development, maintaining a portfolio in line with GDC registration requirements.
- Support PCDS team in performance improvement and quality initiatives.
- Other duties as reasonably requested by management.
Qualifications
- NEBDN qualification / City & Guilds NVQ3 or equivalent in Dental Nursing.
- Current Dental Nurse GDC registration without restrictions.
- Basic Life Support certification.
- Evidence of CPD and a current Personal Development Plan.
Experience
- Experience in a primary or secondary dental care setting.
- Post‑qualification dental nursing care experience.
- Competence in recognising and managing medical emergencies.
- Computer and IT literate – good PC skills.
Desirable
- Additional dental nurse qualification.
- Immediate Life Support training.
- Experience in NHS urgent care or salaried community dental service.
- Experience treating children and adults with special needs.
- Experience of minor oral surgery.
- Previous use of Dentally software.
- Management or leadership experience.
Personal Attributes
- Good assessment and decision‑making skills.
- Patient‑focused and enthusiastic.
- Calm, empathetic and respectful.
- Effective verbal, written and non‑verbal communication.
- Ability to work independently and as part of a team.
- Strong time‑management and prioritisation under pressure.
- Appreciation of cultural and ethnic diversity.
- Adaptable to change and able to appraise and reflect on practice.
- Enhanced DBS check required due to contact with children and vulnerable adults.
Employer Information
Livewell Southwest
The Dental Access Centre, Baring Street, Plymouth, PL4 8NF
Website: livewellsouthwest.co.uk
Other Information
Salary: £27,485 – £30,162 per annum (pro‑rata).
Contract: Fixed term, 6 months.
Working pattern: Full‑time, part‑time, job share, flexible working.
Triage Dental Nurse in Plymouth employer: Louder Than Words
Contact Detail:
Louder Than Words Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Dental Nurse in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, check out Livewell Southwest's website and social media. Understanding their values and mission will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a Triage Dental Nurse.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your assessment and decision-making skills. This is your chance to shine and show how you can handle the fast-paced environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace Triage Dental Nurse in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Triage Dental Nurse role. Highlight your relevant experience in dental nursing and any specific skills that match the job description, like your ability to handle urgent care situations.
Showcase Your Communication Skills: Since you'll be dealing with patients over the phone, it's crucial to demonstrate your effective communication skills. Use clear and concise language in your application to reflect how you would interact with patients.
Highlight Your Qualifications: Don’t forget to mention your NEBDN qualification or equivalent, along with your GDC registration. These are key requirements for the role, so make them stand out in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Louder Than Words
✨Know Your Stuff
Make sure you brush up on your clinical assessment skills and the latest guidelines in dental care. Familiarise yourself with NHS patient charges and exemptions, as you'll need to explain these accurately during the interview.
✨Showcase Your Experience
Be ready to discuss your previous roles in dental nursing, especially any experience in urgent care or working with special needs patients. Highlight specific examples where you've successfully managed medical emergencies or provided excellent patient care.
✨Communication is Key
Since you'll be dealing with patients over the phone, practice your verbal communication skills. Think about how you can convey complex information clearly and empathetically, especially when discussing self-care advice or alternative options.
✨Demonstrate Flexibility
The role requires adaptability in a fast-paced environment. Be prepared to share instances where you've had to adjust quickly to changing circumstances or work under pressure, showcasing your time-management and prioritisation skills.
