Hotel Services Assistant

Job Summary

Up to 25 hours per week. Some vacancies include weekend and bank holiday working. Shifts range from 7am to 7pm. Please contact the Hotel Services Team for more information regarding shift patterns, hours and base of work.

\”please note that this role may not be eligible for sponsorship under the Skilled Worker route\”.

A highly motivated individual; who can work using own initiative, as well as able to follow directives, is required to join the Hotel Services Team.

Your main duties will include maintaining the clinical cleanliness of ward areas / out‑patient clinics and providing a catering service of in‑patient meals.

You may be required to work flexibly across a seven‑day week service and may be required to work in alternative Livewell Southwest locations. You will also be required to work alternative shifts to cover annual leave or sickness to meet service needs.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7 day service.

About Us

Livewell Southwest is an independent, award‑winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees\’ development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programmes ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro‑diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Job Locations

• 200 Mount Gould Road, Mount Gould, Plymouth, Devon, PL4 7PY
• Glenbourne Unit, Morlaix Drive, Derriford, Plymouth, Devon, PL6 5AF
• Lee Mill Hospital, Beech Road, Ivybridge, Devon, PL21 9HL

Job Description

Domestic Duties

• Cleaning of all furniture and fittings, including lockers, doors, curtain rails, beds, chairs. Ensuring beds are pulled out as outlined in the work schedules.
• Cleaning of all bathrooms, toilet areas, utility treatment rooms, bed rooms, sluice areas and therapy rooms, flats if applicable.
• Performing enhanced or deep cleans as requested by the Hotel Services Team Leader or Nurse in Charge.
• Cleaning of offices, day rooms and dining room in line with work schedules.
• Ensuring all floor surfaces are cleaned and have safety signs clearly displayed and visible.
• Removing spillages on floors quickly and placing appropriate signs.
• Emptying bins and replacing bin liners; cleaning bins in line with the work schedule.
• Maintaining a constant supply of paper products, soap, etc.
• Cleaning, storing, and maintaining domestic equipment, ensuring all cleaning equipment is clean, debris free, buckets are clean, dried, and stored upside down.
• Removing mops and leaving them in the designated mop bucket for laundering.
• Completing all check sheets (toilet, kitchen, etc.) and initialing them daily.
• Maintaining the cleanliness and tidiness of the ward at all times and reporting any areas of concern to the Hotel Services Team Leader.
• Covering other domestic duties as required by the Hotel Services Team Leader to ensure continuity of service requirements.
• Providing a laundry service to patients.

Catering Duties

• Preparing and serving beverages to patients, ensuring all dietary requirements are met.
• Regenerating and serving patients\’ meals (Breakfast, Lunch, Tea).
• Participating in the cleaning of kitchen, appliances, refrigerators, regen ovens, trolleys and microwaves.
• Assisting in the collection and washing of food containers, dishes, etc.
• Ensuring the dining room is clean and tidy and prepared for meal service.
• Following Safe Catering Practices & Procedures.

Other Responsibilities

• Reporting faults, accidents and pests to the Hotel Services Team Leader.
• Ensuring all aspects of Health & Safety, Food Safety, COSHH and other relevant regulations are strictly adhered to.
• Maintaining patient and professional confidentiality at all times.
• Addressing staff, patients and members of the public in a polite and respectful manner.
• Identifying and attending all relevant training courses through the annual appraisal system appropriate to personal and service needs.
• Assisting new members of staff with induction and in‑service training.
• Adapting to service needs and changes when required.
• Ensuring actions reduce risks to Health & Safety and promoting a health and safety culture within the workplace.
• Attending all training sessions, including mandatory training and role‑specific training as necessary in line with organisational policy.

Person Specification

Knowledge

Essential

• Knowledge of Health & Safety and understanding of COSHH.

Desirable

• Vocational Qualification Level I/II in Cleaning & Support Services.

Experience

Essential

• Evidence of recent work‑related training in catering and cleaning. Relevant experience within a cleaning and/or catering environment.

Qualifications

Essential

• Vocational Qualification Level II and/or ability to demonstrate the skills, knowledge and ability to work to the required level.

Desirable

• Food Hygiene Certificate.

Specific Skills

Essential

• Able to respond to written and verbal communication. Effective team player. Approachable and flexible. Able to work alone, unsupervised at times.

Desirable

• Able to adapt to service needs.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

Livewell Southwest

200 Mount Gould Road, Mount Gould, Plymouth, Devon, PL4 7PY

Website: https://www.livewellsouthwest.co.uk/