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For Companies At a Glance
- Tasks: Provide essential administrative support and enhance client-focused services.
- Company: Join Livewell Southwest, a caring social enterprise making a difference in health and social care.
- Benefits: Enjoy protected CPD time, training pathways, and leadership programmes for your growth.
- Why this job: Be part of a supportive team and help improve lives in your community.
- Qualifications: Must have good Microsoft Office skills and experience in an admin role.
- Other info: Flexible learning opportunities in a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Administrative Support role at Louder Than Words.
Job Overview
Join an enthusiastic administrative team at Plymouth Talking Therapies, a local IAPT service providing support for mild to moderate anxiety and depression. The position is based in Centre Court, Exeter Street.
Working Pattern (Non‑negotiable)
- Monday : 8:00 am – 6:00 pm
- Tuesday : 10:00 am – 6:00 pm
- Wednesday : Day Off
- Thursday : 8:00 am – 4:00 pm
- Friday : 8:00 am – 4:00 pm
Main Duties
To deliver an effective and competent level of administrative support and consistently provide a client‑focused service, promote good customer service and develop working relationships within the team.
Key responsibilities include:
- Answering calls, booking appointments, using an electronic patient record system and performing reception duties.
- Processing referrals and supporting the wider team with administrative tasks.
- Managing telephone, email and written queries.
- Arranging appointments, meetings and events, and ensuring necessary equipment and documentation are available.
- Transcribing and distributing meeting minutes, and maintaining accurate electronic and hard copy information.
- Collecting data to enable manager monitoring of budgets and performance.
- Processing invoices and managing stock of office supplies.
- Supporting the service area users in preparing information and research.
About Us
Livewell Southwest is an independent, award‑winning social enterprise delivering integrated health and social care services across Plymouth, South Hams and West Devon. The organisation values kindness, respect, inclusivity, ambition, responsibility and collaboration, and offers protected CPD time, training pathways and leadership programmes for staff development.
Person Specification
Essential Skills and Experience
- Working knowledge of Microsoft Office (Word, Excel).
- Good understanding of confidentiality and data protection.
- Experience in an administrative environment using computerised data systems.
- Teamworking ability, strong verbal and written communication, prioritisation and organisational skills.
- Ability to use own initiative within role limits.
- Organised, efficient and accurate with flexibility to learn new skills.
Desirable Skills and Experience
- Knowledge of patient administration systems and data protection legislation.
- Experience in a health or social care office environment.
- Computer/Word processing qualifications (NVQ II or equivalent ECDL).
Qualifications
- Educated to Vocational Level 2 (NVQ 2) in a relevant subject or equivalent.
- Maths & English GCSE grades 4 and above or equivalent.
- Intermediate word processing and MS Office skills.
Other Information
Disclosure and Barring Service checks will be required. This role is not eligible for sponsorship under the Skilled Worker route.
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Administrative Support employer: Louder Than Words
Contact Detail:
Louder Than Words Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. A friendly chat can lead to insider info about job openings or even a referral. Don't be shy, we all love a good natter!
✨Tip Number 2
Prepare for those interviews! Research Plymouth Talking Therapies and understand their values. We want you to show how your skills align with their mission. Practise common interview questions and have examples ready to demonstrate your experience.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can make a lasting impression. It shows you're keen and professional. Plus, it gives you another chance to reiterate why you're the perfect fit for the role.
✨Tip Number 4
Apply through our website! It's the easiest way to get your application noticed. We streamline the process, so you can focus on showcasing your skills and personality. Let's get you that Administrative Support role!
We think you need these skills to ace Administrative Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrative Support role. Highlight your experience with Microsoft Office and any relevant administrative tasks you've handled. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our values like kindness and collaboration. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, make sure your application reflects that. Use clear language and check for any typos or errors. We love attention to detail!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Louder Than Words
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing appointments and using electronic patient record systems. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction, be prepared to showcase your verbal and written communication skills. Practice answering common interview questions clearly and concisely, and think of examples where you've successfully managed queries or provided excellent customer service.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Share experiences where you collaborated with others to achieve a goal or supported colleagues in administrative tasks. This will resonate well with their emphasis on teamwork and collaboration.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.