Governance Team Administrator
Department: Governance
Hours of work: Full Time
Reporting to: Patient Experience and Quality Improvement Manager
Location: Remote with travel to site
Interview Dates: 7 th and 8 th October between 11:30-2:30pm
We are looking for an enthusiastic and motivated individual to join our busy Governance Team.
Responsibilities
- To provide effective, efficient and confidential administrative support to the Governance Team with minimal supervision
- To maintain electronic appointment diaries as required.
- Typing and distribution of confidential correspondence within timescales.
- To receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with departmental standards and processes.
- To contribute to the delivery of improvement plans and programmes as identified within key objectives.
- To act as a point of contact for all enquiries, using own initiative from experience gained.
- To maintain accurate and timely data entry to databases to meet service requirements.
- Assist with the production of the meeting agendas and associated papers, ensuring they are issued in a timely manner.
- Producing high-quality meeting minutes
- Coordinate and schedule regular governance meetings, ensuring the availability of key stakeholders, including the Medical Director and Director of Nursing and Quality.
- Liaise with staff across the organisation to chase closure of actions, escalating outstanding items as necessary.
- To organise venues, refreshments, equipment and any necessary materials for events and meetings.
- To prioritise own workload to meet the needs of the Governance team and ensure all deadlines are met.
- To maintain up to date filing and archive filing systems, disposing of archived records and documentation according to policy and ensuring the confidentiality and safekeeping of such documents.
- Participate in in-house training as required
- Providing cover for colleagues as necessary and at the demands of the service
- Liaise with external bodies as required.
- Provide administrative support for internal and external audits, including gathering required documents and ensuring audit checklists are completed.
- KPI patient experience submission
- Service specific report generation
- Monitoring of Google Reviews
- Monitoring of complaints compliance and tracking
- Mandatory training updating on our Governance system.
- Booking of BLS training
- Collate data and information from various teams to support the production of governance and compliance reports.
- Assist in maintaining the governance system, ensuring that all necessary documentation (e.g., policies, meeting minutes, and reports) is uploaded and kept up to date.
- Provide administrative support for regulatory submissions, including CQC-related documents and reports.
- Assist with the preparation of presentations, briefings, and other materials as needed.
- Ensure that all governance-related files and documents are properly maintained and archived in accordance with NHS and organisational policies.
Experience
- Experience of working in a healthcare setting
- Experience working within an administrative role
- Good written and verbal communication skills, able to communicate with a variety of stakeholders.
- Demonstrates flexibility in prioritising and managing own workload
- Confident working with a team to meet objectives
- Confident using of Microsoft packages e.g. Excel, outlook and Word
- Can demonstrate the importance of confidentiality and information governance
Who we are
Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience
Benefits
- 25 days holiday plus bank holidays
- Excellent work / Life balance
- Clinical progression
- Training cost support
- Full indemnity cover paid by the practice.
- NHS Discount & Support Schemes
- Employee Assistance Program
- Sick Pay
- Enhanced maternity and paternity leave
- Salary sacrifice electric car scheme
- Life insurance 3 x salary
- Healthcare cash plan
- Cycle to work scheme.
- Charitable giving scheme
- An extra day off to celebrate your birthday.
- Occupational Health Support
Experience
- Experience of working in a healthcare setting
- Experience working within an administrative role
- Good written and verbal communication skills, able to communicate with a variety of stakeholders.
- Demonstrates flexibility in prioritising and managing own workload
- Confident working with a team to meet objectives
- Confident using of Microsoft packages e.g. Excel, outlook and Word
- Can demonstrate the importance of confidentiality and information governance
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