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- Tasks: Lead complex projects and build strong client relationships in a dynamic tech environment.
- Company: Join LotusFlare, a Silicon Valley innovator making mobile communications accessible worldwide.
- Benefits: Enjoy competitive salary, annual bonuses, flexible hours, and professional development opportunities.
- Why this job: Make a real impact while working with cutting-edge technology and a global team.
- Qualifications: 15+ years in program management, preferably in telecoms; strong leadership and communication skills required.
- Other info: Willingness to travel is essential for this role.
The predicted salary is between 43200 - 72000 ÂŁ per year.
LotusFlare, based in the heart of Silicon Valley, is a provider of cloud-native SaaS products. Founded by the team that helped Facebook reach over one billion users, LotusFlare’s purpose is to make affordable mobile communications available to everyone on Earth. Today, LotusFlare’s digital commerce and monetization platform, Digital Network Operator (DNO) Cloud, delivers valuable outcomes for telecommunications services providers supporting millions of customers globally. LotusFlare also owns a market leading eSIM travel product, Nomad, which provides global travelers with high-speed, affordable data connectivity in over 200 destinations.
As a Senior Client Engagement Manager at LotusFlare, you will lead the day-to-day delivery of complex projects while building a trusted relationship with the clients. Your role is to oversee a portfolio of LotusFlare’s customers, guiding the client and team members towards successful project execution and achievement of overall project goals. You will work directly with clients and take ownership of the overall project and its outcomes.
RESPONSIBILITIES- Manage the overall implementation and delivery of digital solutions leveraging our SaaS platform and its integration within the clients’ technology landscape.
- Operate as the lead point of contact for any and all matters specific to the delivery of technology programs in your accounts.
- Work with LotusFlare’s product and engineering teams to enable the on time and on budget delivery of the programs.
- Build and maintain strong, long-lasting customer relationships.
- Co-ordinate with 3rd parties who may be involved in a solution delivery.
- Drive project execution of the technical delivery track across all the SDLC stages including scoping, design, testing, deployment and project handover to customer support and operational teams.
- Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business teams.
- Support project management activities, ensuring issues are documented and addressed.
- Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools.
- Aid in product design and product development.
- Build and lead a team of client engagement managers serving our clients.
- Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred.
- 15+ years of experience in complex program management, preferably of enterprise software implementations in the telecoms sector.
- Deep expertise in mobile and fixed telecommunications.
- Proven track record of leading delivery of complex digital solutions, on time and within budget.
- Good analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs.
- Demonstrated leadership ability in an international team environment.
- Initiative taker, eager to break new ground, create opportunities for others, and a quick learner.
- Comfort and experience with cross-organizational communication; excellent written and verbal communication skills.
- Willingness and ability to travel.
Competitive salary package. Annual bonus. Training and workshops. Truly flexible working hours.
At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.
From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritises the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.
With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, MTN, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.
Senior Client Engagement Manager employer: LotusFlare
Contact Detail:
LotusFlare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Engagement Manager
✨Tip Number 1
Familiarise yourself with LotusFlare's products and services, especially their Digital Network Operator Cloud. Understanding how their solutions work will help you articulate how your experience aligns with their needs during discussions.
✨Tip Number 2
Network with current or former employees of LotusFlare on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage complex projects in the telecoms sector. Highlighting your successes will showcase your fit for the Senior Client Engagement Manager role.
✨Tip Number 4
Stay updated on industry trends in telecommunications and SaaS. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful conversations with interviewers and show your passion for the field.
We think you need these skills to ace Senior Client Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in program management and telecommunications. Use specific examples that demonstrate your ability to lead complex projects and build client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with LotusFlare's mission and values, and provide examples of your past successes in similar roles.
Showcase Leadership Skills: Emphasise your leadership abilities in both your CV and cover letter. Provide examples of how you've successfully led teams and managed cross-organisational communication in previous positions.
Highlight Problem-Solving Abilities: Demonstrate your analytical skills by including specific instances where you've solved complex problems or made difficult trade-offs in project management. This will show your capability to handle challenges effectively.
How to prepare for a job interview at LotusFlare
✨Understand the Company and Its Products
Before your interview, take the time to research LotusFlare and its offerings, especially the Digital Network Operator Cloud and the eSIM travel product, Nomad. Understanding their mission and how they serve their clients will help you articulate how your experience aligns with their goals.
✨Showcase Your Project Management Experience
Be prepared to discuss specific examples from your 15+ years of experience in complex program management. Highlight instances where you successfully led digital solutions delivery, focusing on your role in managing timelines, budgets, and team dynamics.
✨Demonstrate Strong Communication Skills
As a Senior Client Engagement Manager, effective communication is key. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've facilitated cross-organizational communication in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your analytical and quantitative problem-solving skills. Prepare to share examples of difficult trade-offs you've made in past projects and how you arrived at those decisions, showcasing your ability to distill data into actionable insights.
