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- Tasks: Lead complex projects and build strong client relationships in a dynamic tech environment.
- Company: Join LotusFlare, a Silicon Valley innovator making mobile communications accessible worldwide.
- Benefits: Enjoy competitive salary, annual bonuses, flexible hours, and professional development opportunities.
- Why this job: Make a real impact while working with cutting-edge technology and a global team.
- Qualifications: 15+ years in program management, preferably in telecom; strong leadership and communication skills required.
- Other info: Be part of a mission-driven company focused on simplifying technology for better customer experiences.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
LotusFlare, based in the heart of Silicon Valley, is a provider of cloud-native SaaS products. Founded by the team that helped Facebook reach over one billion users, LotusFlare’s purpose is to make affordable mobile communications available to everyone on Earth.
Today, LotusFlare’s digital commerce and monetization platform, Digital Network Operator® (DNO™) Cloud, delivers valuable outcomes for telecommunications services providers supporting millions of customers globally.
LotusFlare also owns a market leading eSIM travel product, Nomad. It provides global travelers with high-speed, affordable data connectivity in over 200 destinations.
As a Senior Client Engagement Manager at LotusFlare, you will lead the day-to-day delivery of complex projects while building a trusted relationship with the clients. Your role is to oversee a portfolio of LotusFlare’s customers, guiding the client and team members towards successful project execution and achievement of overall project goals. You will work directly with clients and take ownership of the overall project and its outcomes.
RESPONSIBILITIES
- Manage the overall implementation and delivery of digital solutions leveraging our SaaS platform and its integration within the clients’ technology landscape.
- Operate as the lead point of contact for any and all matters specific to the delivery of technology programs in your accounts
- Work with LotusFlare’s product and engineering teams to enable the on time and on budget delivery of the programs
- Build and maintain strong, long-lasting customer relationships
- Co-ordinate with 3rd parties who may be involved in a solution delivery
- Drive project execution of the technical delivery track track across all the SDLC stages including scoping, design, testing, deployment and project handover to customer support and operational teams
- Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business teams
- Support project management activities, ensuring issues are documented and addressed
- Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools
- Aid in product design and product development
- Build and lead a team of client engagement managers serving our clients
REQUIREMENTS
- Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred
- 15+ years of experience in complex program management, preferably of enterprise software implementations in the telecoms sector
- Deep expertise in mobile and fixed telecommunications
- Proven track record of leading delivery of complex digital solutions, on time and within budget
- Good analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs
- Demonstrated leadership ability in an international team environment
- Initiative taker, eager to break new ground, create opportunities for others, and a quick learner
- Comfort and experience with cross-organizational communication; excellent written and verbal communication skills
- Willingness and ability to travel
Perks
- Competitive salary package.
- Annual bonus.
- Training and workshops.
- Truly flexible working hours.
About us:
At LotusFlare, we attract and keep amazing people by offering two key things:
- Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
- Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.
From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.
With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, MTN, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.
- Website: www.lotusflare.com
- LinkedIn: https://www.linkedin.com/company/lotusflare
- Instagram: https://www.instagram.com/lifeatlotusflare/
- Twitter: https://twitter.com/lotus_flare
Senior Client Engagement Manager employer: LotusFlare
Contact Detail:
LotusFlare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Engagement Manager
✨Tip Number 1
Familiarise yourself with LotusFlare's products, especially the Digital Network Operator® Cloud and the eSIM travel product, Nomad. Understanding these offerings will help you articulate how your experience aligns with their solutions during discussions.
✨Tip Number 2
Leverage your network to connect with current or former employees at LotusFlare. They can provide valuable insights into the company culture and expectations for the Senior Client Engagement Manager role, which can be beneficial in interviews.
✨Tip Number 3
Prepare to discuss specific examples of your past project management experiences, particularly in the telecoms sector. Highlight your ability to manage complex digital solutions and how you've successfully built client relationships in previous roles.
✨Tip Number 4
Showcase your leadership skills by discussing how you've led teams in international settings. Emphasising your ability to communicate effectively across different cultures will resonate well with LotusFlare's global delivery team.
We think you need these skills to ace Senior Client Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in complex program management and enterprise software implementations, particularly in the telecoms sector. Use specific examples that demonstrate your leadership skills and successful project delivery.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with LotusFlare's mission to simplify technology and enhance customer experiences. Be sure to include your understanding of their products and how you can contribute to their success.
Showcase Your Problem-Solving Skills: Provide examples in your application that illustrate your analytical and quantitative problem-solving abilities. Highlight situations where you had to make difficult trade-offs and how you effectively communicated these decisions to stakeholders.
Highlight Communication Skills: Since the role requires excellent written and verbal communication skills, ensure your application reflects this. Use clear and concise language, and consider including examples of successful cross-organizational communication from your previous roles.
How to prepare for a job interview at LotusFlare
✨Understand the Company and Its Products
Before your interview, take the time to research LotusFlare and its offerings, especially the Digital Network Operator® Cloud and the Nomad eSIM product. Understanding their mission and how they serve their clients will help you articulate how your experience aligns with their goals.
✨Showcase Your Project Management Skills
As a Senior Client Engagement Manager, you'll need to demonstrate your expertise in managing complex projects. Prepare examples from your past experiences where you successfully led project delivery, managed budgets, and coordinated with multiple teams to achieve project goals.
✨Highlight Your Relationship-Building Abilities
Building strong relationships with clients is crucial for this role. Be ready to discuss how you've fostered long-lasting client relationships in previous positions, and provide specific examples of how you navigated challenges to maintain those connections.
✨Prepare for Technical Questions
Given the technical nature of the role, be prepared to answer questions related to SaaS platforms, telecommunications, and digital solutions. Brush up on relevant terminology and concepts to demonstrate your deep expertise in the field.
