At a Glance
- Tasks: Process sales orders and provide top-notch customer service daily.
- Company: Join Lotus Natural Foods, a leader in healthy snacking with exciting brands.
- Benefits: Enjoy a competitive salary, great team culture, and opportunities for growth.
- Other info: Full-time role in St Albans, with a collaborative team atmosphere.
- Why this job: Make a real impact in a dynamic environment while working with fun snack brands.
- Qualifications: Experience in FMCG, strong communication skills, and attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
Lotus Natural Foods, the healthy snacking division of Lotus Bakeries, has great ambitions for all our brands, ensuring that we deliver sustainable growth over the long-term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories. To date, we have achieved so much, but there is still plenty of room to grow further, and that means we need more brilliant people who share an ambition for making a difference.
The key focus areas of the role include:
- Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service.
- Resolving all sales order queries and liaising with customers to resolve any issues.
- Maintaining close relationships with the Inventory team and 3PL to ensure stock availability.
- Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch.
- Monitoring and fixing SAP idoc errors on a daily basis.
- Participating and contributing to weekly team meetings.
- Reviewing operational performance on Vendor Central for Amazon.
- Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records, and other Customer Master Data in SAP.
- Investigating and raising credit notes against customer claims.
- Raising export documentation as necessary.
- Any other duties reasonably requested in association with this role.
Alongside living our TOP values, you will need:
- Numerical reasoning
- Analytical ability
- Attention to detail
- Strong written and verbal communication skills
- 2 years FMCG experience ideally gained within the food industry
- Intermediate IT skills including Excel; SAP experience would be advantageous
Be a team player; we all get stuck in to achieve results here at Lotus Natural Foods. Culture is hugely important to us, and we look to our employees to positively contribute to that.
Other key requirements:
- Right-To-Work within the UK (without sponsorship)
- Minimum Education to Bachelor's Degree level
Please note this role is a full-time position at our beautiful offices in St Albans, with four days a week spent on-site.
Customer Service Assistant in St Albans employer: LOTUS
Lotus Natural Foods is an exceptional employer that fosters a vibrant work culture where teamwork and innovation thrive. With a commitment to employee growth, we offer opportunities for professional development while ensuring our team members contribute to our ambitious goals in the healthy snacking sector. Located in the picturesque St Albans, our beautiful offices provide a supportive environment where you can make a meaningful impact on our brands and help shape the future of sustainable growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in St Albans
✨Tip Number 1
Get to know the company inside out! Research Lotus Natural Foods and its brands like BEAR and TREK. This will help you tailor your conversations and show that you're genuinely interested in being part of their growth story.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and team members, being clear and confident in your verbal and written communication is key. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've resolved issues or improved processes. This will demonstrate your analytical ability and attention to detail, which are crucial for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Lotus Natural Foods. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant in St Albans
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you can bring that passion to our team and help us deliver the best experience for our customers.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in FMCG and any specific skills like SAP or Excel that match what we're looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LOTUS
✨Know Your Brands
Before the interview, take some time to research Lotus Natural Foods and its brands like BEAR and TREK. Understanding their unique propositions and how they stand out in the market will show your genuine interest and help you connect your answers to their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. Highlighting your ability to maintain professional relationships and handle queries will demonstrate that you're a great fit for the role.
✨Brush Up on Your IT Skills
Since the role involves using SAP and Excel, make sure you're comfortable with these tools. If you have experience with them, be ready to discuss specific tasks you've completed using these systems, as it will show you're prepared for the technical aspects of the job.
✨Be a Team Player
Lotus Natural Foods values teamwork, so think of examples where you've collaborated with others to achieve results. Emphasising your ability to contribute beyond your own role will resonate well with their culture and show that you're ready to get stuck in.
