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- Tasks: Support senior leaders and ensure smooth operations in a dynamic agency environment.
- Company: Join LOTUS, an award-winning communications agency in travel and lifestyle.
- Benefits: 25 days annual leave, supportive team, and a creative work atmosphere.
- Why this job: Be at the heart of a fast-paced agency and make a real impact.
- Qualifications: Strong organisational skills and experience in business support or office management.
- Other info: Ideal for proactive individuals who thrive in collaborative settings.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a brilliant Business Support Manager to become a key part of the engine that keeps LOTUS moving. LOTUS is a multi-award-winning communications agency specialising in travel, tourism and lifestyle brands. We’re fast-paced, collaborative and culturally curious — working with some of the world’s most exciting destinations and brands. This is a fantastic opportunity for someone who thrives on organisation, loves being at the centre of things, and enjoys supporting senior leaders in a dynamic agency environment.
This is an office-based role in London, working closely with our leadership team and wider business support functions. As part of one of the UK’s leading travel communications agencies, you’ll play a key role in keeping the business running smoothly. Working closely with senior leaders and teams across the agency, you’ll provide essential operational and administrative support, helping to create an organised, efficient and positive working environment where great work can happen.
The role: As Business Support Manager, you’ll play a vital role in ensuring the smooth day-to-day running of the business, acting as a trusted right-hand to directors and a go-to support across the team. Key responsibilities include:
- Managing and coordinating directors’ diaries, meetings and schedules
- Supporting the business with core administrative duties and operational tasks
- Assisting with the creation and formatting of business presentations and decks
- Handling agency correspondence and internal communications
- Maintaining and organising digital filing systems and shared documents
- Liaising with external service providers, suppliers and office partners
- Supporting agency processes, systems and ways of working
- Helping to foster a positive, well-organised and collaborative team environment
- Providing support to the HR function where needed (working alongside our dedicated in-house HR & Talent team)
- Supporting onboarding and leavers processes from an administrative perspective
- Acting as a central point of coordination across teams to keep things running smoothly
About you: You’ll be highly organised, proactive and calm under pressure — someone who enjoys juggling priorities and takes pride in making things run seamlessly. Ideally, you’ll have:
- Previous experience in a business support, PA, office management or operations role
- Strong organisational skills and exceptional attention to detail
- Confidence working with senior stakeholders
- Excellent written and verbal communication skills
- Must have the right to work in the UK
- Language skills, specifically Spanish, to support our LATAM division is a plus, but not essential — we’re more interested in the right person than ticking every box
- A proactive, solutions-focused mindset
- Confidence using Microsoft Office / Google Workspace and presentation tools
- A positive, can-do attitude and a genuine interest in agency life
Why LOTUS? You’ll be joining a friendly, ambitious and supportive team, working in a creative agency environment where no two days are the same. We value initiative, collaboration and people who enjoy being part of a growing business. If you love organisation, enjoy supporting others to do their best work, and want to be part of a dynamic agency with big ambitions — we’d love to hear from you. 25 days’ annual leave plus
Business Support Manager in London employer: LOTUS
Contact Detail:
LOTUS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Business Support Manager role.
✨Tip Number 2
Prepare for interviews by researching LOTUS and understanding their culture. Show them you’re not just another candidate; you’re genuinely excited about supporting their dynamic team and making things run smoothly.
✨Tip Number 3
Practice your communication skills! As a Business Support Manager, you’ll need to liaise with senior leaders and external partners. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Support Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Manager role. Highlight your organisational skills and experience in supporting senior leaders, as these are key to what we’re looking for at LOTUS.
Show Off Your Communication Skills: Since excellent written and verbal communication is a must, don’t shy away from showcasing your writing style in your application. Keep it clear, concise, and professional — we want to see how you express yourself!
Demonstrate Your Proactivity: We love candidates who take initiative! In your application, share examples of how you've proactively solved problems or improved processes in previous roles. This will show us that you have the right mindset for our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at LOTUS. Don’t miss out!
How to prepare for a job interview at LOTUS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Manager role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the position and show that you're genuinely interested in what they do.
✨Showcase Your Organisational Skills
Since this role is all about keeping things running smoothly, be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your exceptional organisational skills.
✨Communicate Clearly and Confidently
Excellent communication is key in this role, especially when liaising with senior stakeholders. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and interest in the agency's operations.
✨Embrace the Agency Culture
LOTUS values a collaborative and positive environment, so be sure to convey your enthusiasm for working in a dynamic agency setting. Share experiences where you've contributed to team success or fostered a positive atmosphere, as this will resonate well with their cultural values.
