At a Glance
- Tasks: Manage warranty claims and ensure compliance with company policies while supporting dealer satisfaction.
- Company: Join Lotus Cars, a leading sports car manufacturer with a rich history and innovative future.
- Benefits: Enjoy 25 days holiday, private healthcare, and exclusive employee discounts.
- Other info: Work in a dynamic environment with opportunities for travel and career growth.
- Why this job: Be part of a pioneering team transforming the automotive industry with electric performance cars.
- Qualifications: Experience in warranty administration and strong understanding of automotive technical systems required.
The predicted salary is between 36000 - 60000 € per year.
Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world.
To bring the company to the level we want it to be, we are looking for a Warranty Manager in the Group Sales Department to join us in our Global Commercial site based in Coventry.
Summary
The Warranty Manager is accountable for the implementation, governance, and continuous enhancement of Lotus regional warranty policies and procedures. Through effective leadership of warranty administration and audit functions, the role ensures that all warranty claims submitted by European Dealers are assessed consistently, accurately, and in strict alignment with established policy.
The position plays a critical role in protecting the company from unjustified warranty exposure while safeguarding dealer confidence and customer satisfaction consistent with a luxury brand proposition. In addition, the Warranty Manager holds responsibility for regional warranty financial performance across Sports Car and Lifestyle BEV product lines and supports Regional Distributors with the development and enforcement of robust, compliant warranty standards.
This role is central to maintaining the financial integrity, operational discipline, and quality feedback loop of Lotus Aftersales across global markets.
What you'll do:
Warranty Operations and Administration
- Implement and govern regional warranty policies and procedures across European markets through the leadership of warranty administration and audit teams.
- Oversee end‑to‑end warranty claim administration, ensuring fair, consistent, and policy‑compliant assessment for all European Dealers.
- Monitor and control regional warranty budgets for both Sports Car and Lifestyle BEV portfolios, ensuring transparency, accuracy, and effective cost containment.
- Provide strategic leadership in the execution and ongoing management of customer warranty programmes.
Analysis, Reporting, and Continuous Improvement
- Track, analyse, and report key warranty KPIs, recall activity, and service campaign completion rates on a monthly basis.
- Lead in‑depth warranty and quality data analysis to identify trends in product defects, cost drivers, and regional or model‑level performance.
- Produce concise, decision‑ready reports for senior leadership, enabling proactive management of risk, cost, and product quality.
- Establish, standardise, and continuously improve warranty and customer care systems and processes to support scalability and operational excellence.
Quality, Containment, and Corrective Action Management
- Work closely with LCL (Sportscars) and WLCS (Lifestyle) Technical Support teams to define containment strategies and ensure timely corrective actions by responsible departments or Regional Distributors.
- Oversee the management and logistics of removed warranty parts for engineering analysis, including effective RTV (Return to Vendor) coordination.
- Lead cross‑functional communication of field quality insights and warranty trends to enable early detection and resolution of recurring issues.
Campaigns, Recalls, and Legal Compliance
- Direct Aftersales product service campaigns and vehicle recalls, ensuring timely dealer and Regional Distributor notification and performance tracking.
- Ensure all warranty, campaign, and recall activities comply with local and international regulatory requirements, in collaboration with Legal and Type Approval functions.
- Support the resolution of complex or sensitive customer warranty cases (including goodwill, buy‑back, or escalated complaints), providing senior‑level consultation as required.
Leadership and People Development
- Lead, coach, and develop a high‑performing regional warranty team, fostering accountability, engagement, and professional growth.
- Monitor individual and team performance, addressing capability gaps and maintaining a strong culture of well‑being and compliance.
- Own the global warranty audit function, ensuring effective programme execution and consistent policy adherence across the dealer network.
What we offer:
In addition to a competitive salary, you will have access to the following benefits:
- 25 days’ holiday plus bank holidays.
- Pension scheme access.
- Annual bonus – non contractual.
- Private Healthcare.
- Access to the Employee Car Ownership Scheme.
- Group income protection based on length of service.
- Family Friendly policies.
- Exclusive Employee discount, wellbeing and recognition platform.
Additional Information:
- This role will be working from our Coventry office. This role will be working on‑site, full time.
- Candidates must be eligible to work in the UK without visa sponsorship.
We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments during the interview process.
Warranty Manager in Coventry employer: Lotus UK
At Lotus Cars, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Warranty Manager in our Coventry office, you will benefit from competitive salaries, generous holiday allowances, and a commitment to employee growth through continuous improvement initiatives. Join us in shaping the future of high-performance automotive engineering while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to warranty management. Attend events or join online forums where you can chat with others and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of warranty processes and automotive systems. Be ready to discuss how you would handle specific claim scenarios, as this will show your expertise and problem-solving skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. We recommend checking out our website for openings at Lotus Cars, where you can find roles that truly excite you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace Warranty Manager in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Warranty Manager role. Highlight your experience in warranty or service administration, and don’t forget to mention your understanding of automotive technical systems. We want to see how you fit into our world-class team!
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects your excellent written skills. Use concise language and structure your thoughts well. We love a good story, so share examples of how you've effectively communicated with dealers or colleagues in the past.
Highlight Your Analytical Skills:As a Warranty Manager, you'll need strong analytical abilities. In your application, provide examples of how you've tackled complex problems or analysed data in previous roles. We’re looking for someone who can spot trends and make informed decisions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at Lotus UK
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive technical systems, especially ICE and BEV. Familiarise yourself with warranty legislation in European markets, as this will show that you understand the industry and can navigate the complexities of warranty claims.
✨Be Ready to Analyse
Prepare to discuss how you would assess and process warranty claims. Think about examples from your past experience where you've had to make tough decisions based on evidence and technical accuracy. This will demonstrate your analytical skills and attention to detail.
✨Communication is Key
Since you'll be working closely with dealers and internal teams, practice clear and concise communication. Be ready to explain how you would provide constructive feedback on claim outcomes and guide others through procedural requirements. Good communication can set you apart!
✨Show Your Collaborative Spirit
Lotus values teamwork, so think about how you can contribute to a collaborative environment. Prepare examples of how you've built professional relationships in previous roles, especially with stakeholders. Highlighting your ability to work well with others will resonate with the interviewers.
