At a Glance
- Tasks: Manage and support the Lotus CRM system while leading exciting IT projects.
- Company: Join a dynamic automotive company in Coventry with a focus on innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, and an annual bonus.
- Other info: Full-time role with excellent career growth and a supportive work environment.
- Why this job: Be a key player in transforming business processes and enhancing user experiences.
- Qualifications: Experience with CRM platforms and strong project management skills required.
The predicted salary is between 50000 - 60000 £ per year.
To bring the company to the level we want it to be, we are looking for a Product Systems IT Manager in the Group IT Department to join us in our Global Commercial site based in Coventry.
Responsibilities
- CRM System Ownership & Support
- Act as the first point of contact for the Lotus CRM Management System (LCMS).
- Manage system performance, user support, issue resolution and ongoing improvements.
- Ensure system stability and a positive user experience across the business.
- User Training & Adoption
- Deliver training and guidance to internal users and dealer networks.
- Create and maintain training materials and support documentation.
- Drive user adoption and maximise system effectiveness.
- Project Management
- Lead and coordinate international and cross‑functional IT projects.
- Ensure projects are delivered on time, within scope and aligned with business objectives.
- Track progress, manage risks and communicate updates to stakeholders.
- IT Business Partnering
- Work closely with business teams across the UK and Europe to understand requirements and challenges.
- Translate business needs into technical solutions and coordinate delivery with development teams.
- Build strong relationships and act as a trusted IT partner.
- Vendor Management
- Manage relationships with third‑party suppliers and service providers.
- Monitor performance against agreed service levels and contractual commitments.
- Support procurement and contract management activities where required.
- Continuous Improvement
- Identify opportunities to improve systems, processes and user experience.
- Support additional projects and initiatives as required by the Head of IT.
Qualifications
- Bachelor's degree or equivalent experience.
- Extensive experience supporting and managing CRM platforms.
- Strong stakeholder management and business partnering skills.
- Proven project management and delivery experience.
- Experience delivering user training and driving system adoption.
- Strong vendor and third‑party supplier management capabilities.
- Excellent communication, organisational and problem‑solving skills.
- Desirable: Experience working within automotive, manufacturing or retail environments.
- Exposure to international project delivery and multi‑region stakeholder management.
- Knowledge of CRM integrations and supporting business systems.
Benefits
- 25 days’ holiday plus bank holidays.
- Pension scheme access.
- Annual bonus – non contractual.
- Private Healthcare.
- Access to the Employee Car Ownership Scheme.
- Group income protection based on length of service.
- Family Friendly policies.
- Exclusive Employee discount, wellbeing and recognition platform.
Work Location & Employment
This role will be working from our Coventry office. This role will be working on‑site, full time. This role will go live 24/06/26 and close 08/07/26.
EEO Statement
We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments during the interview process. If you require any special assistance or adjustments, please let us know in advance so we can ensure a fair and accessible interview experience.
Product Systems IT Manager employer: Lotus UK
As a Product Systems IT Manager at our Global Commercial site in Coventry, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work culture with extensive employee growth opportunities, including training and development programmes, alongside competitive benefits such as private healthcare and a generous holiday allowance. Join us to make a meaningful impact while enjoying a rewarding career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Systems IT Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lotus UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lotus UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lotus UK!
✨Direct Apply to Lotus UK
Let's not forget to apply directly through the Lotus UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Product Systems IT Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lotus UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lotus UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lotus UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
