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For Companies At a Glance
- Tasks: Provide hands-on technical support and mentor junior staff in a collaborative environment.
- Company: A forward-thinking business in Rochdale with a growing IT team.
- Benefits: Competitive salary, 20 days holiday, and a supportive work culture.
- Why this job: Join a stable company where your ideas are valued and you can make a difference.
- Qualifications: Experience in helpdesk support and a passion for problem-solving.
The predicted salary is between 25000 - 33000 £ per year.
A brilliant opportunity to join a growing team. Our client is a forward-thinking business based in Rochdale with an expanding internal IT team. With two apprentices already secured, they are now looking for an experienced Helpdesk Technician to provide hands-on technical support and help mentor junior staff. This is a great opportunity for someone who enjoys problem-solving, variety, and being part of a friendly, collaborative environment. If you're looking to join a stable and supportive company where your experience will be valued and your ideas welcomed, this could be the ideal next step in your career.
Position details:
- Working hours: 40 hours per week, Monday to Friday
- Salary: £25,000 to £33,000 depending on experience
- Benefits: 20 days holiday plus
2nd Line Service Desk in Rochdale employer: Lotus Recruitment
Contact Detail:
Lotus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios you might face as a Level 2 Helpdesk Technician. We recommend practising with a mate or even in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to share examples of how you've tackled tricky tech issues in the past. This is your chance to shine and demonstrate your hands-on experience.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace 2nd Line Service Desk in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your problem-solving abilities and any mentoring experience you have, as these are key for the Level 2 Helpdesk Technician role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT support and your desire to be part of a collaborative team. Mention specific examples of how you've solved technical issues in the past and how you can contribute to our friendly environment.
Showcase Your Technical Skills: In your application, don’t forget to list relevant technical skills and tools you’re familiar with. This will help us see how you can hit the ground running in our expanding internal IT team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Rochdale!
How to prepare for a job interview at Lotus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to a Level 2 Helpdesk Technician. Familiarise yourself with common issues, troubleshooting techniques, and the tools they use. Being able to demonstrate your problem-solving abilities will really impress them.
✨Showcase Your Mentoring Skills
Since this role involves mentoring junior staff, be prepared to discuss your experience in guiding others. Think of specific examples where you've helped someone learn or overcome a challenge. This will show that you're not just technically skilled but also a team player.
✨Emphasise Your Collaborative Spirit
This company values a friendly and collaborative environment, so highlight your ability to work well in a team. Share stories that illustrate how you've successfully collaborated with colleagues to solve problems or improve processes.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the types of challenges they face, and how they support their staff's development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
