At a Glance
- Tasks: Provide 2nd and 3rd line support, troubleshoot issues, and mentor junior staff.
- Company: Established Managed Service Provider in Rochdale with a supportive team culture.
- Benefits: Competitive salary, 20 days holiday, pension scheme, and training opportunities.
- Other info: Opportunity for career growth in a dynamic and friendly environment.
- Why this job: Join a growing team where your experience is valued and ideas are welcomed.
- Qualifications: 3+ years in IT support, strong technical knowledge, and excellent communication skills.
A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support and solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk Technician to strengthen their internal support function. This is an ideal opportunity for someone with 3+ years’ experience who enjoys variety, mentoring junior colleagues, and providing outstanding customer service. If you're looking to join a stable and supportive company where your experience will be valued and your ideas welcomed, this could be the ideal next step in your career.
Position details:
- Working hours: 40 hours per week, Monday to Friday
- Salary: £25,000 to £30,000 depending on experience
- Benefits: 20 days holiday plus bank holidays, pension scheme, training and development, friendly and supportive team culture
Role overview: This role is ideal for a Level II/III Technician with at least three years experience in an IT helpdesk or support role. You'll be confident troubleshooting a range of technical issues across hardware, software, and networking, and be comfortable taking ownership of tasks while supporting others.
Key responsibilities:
- Provide 2nd and 3rd line technical support to internal users
- Troubleshoot and resolve issues related to hardware, software, and networking
- Escalate complex issues where necessary and follow up to resolution
- Mentor and support junior staff, including apprentices
- Maintain accurate documentation of tickets, systems, and procedures
- Support continuous improvement of IT systems and processes
Experience and skills required:
- Minimum 3 years experience in a similar IT support/helpdesk role
- Strong technical knowledge of Windows environments and Office 365
- Basic networking understanding (routers, switches, VPNs, etc.)
- Excellent communication skills and a customer-focused approach
- Organised, reliable, and proactive
- Full UK driving licence preferred
Desirable:
- Relevant IT certifications (CompTIA, Microsoft, ITIL etc.)
- Previous experience mentoring or training junior team members
Please note: we can only accept applications from candidates who have the right to work in the United Kingdom without requiring visa sponsorship.
Lotus Recruitment Limited are an employment agency acting on behalf of our clients. Due to the high volume of applications we receive, we regret that we may not be able to respond to every unsuccessful application. If you have not heard from us within seven days, please assume your application has not been successful on this occasion.
2nd/3rd Line Support Engineer in Rochdale employer: Lotus Recruitment
Join a dynamic and supportive team at a well-established Managed Service Provider in Rochdale, where your expertise as a 2nd/3rd Line Support Engineer will be highly valued. With a strong focus on employee development, you will have access to training opportunities and a friendly work culture that encourages collaboration and mentorship. Enjoy a competitive salary, generous holiday allowance, and the chance to make a meaningful impact in a growing company dedicated to delivering exceptional IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd/3rd Line Support Engineer in Rochdale
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lotus Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lotus Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lotus Recruitment!
✨Direct Apply to Lotus Recruitment
Let's not forget to apply directly through the Lotus Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd/3rd Line Support Engineer in Rochdale
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lotus Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lotus Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lotus Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
