Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line tech support, troubleshoot issues, and mentor junior staff.
- Company: Join a well-established Managed Service Provider known for high-quality IT support.
- Benefits: Enjoy 22 days holiday, private healthcare, and a supportive team culture.
- Why this job: Make a real impact while growing your skills in a stable environment.
- Qualifications: 2 years of experience in IT support within an MSP is essential.
- Other info: Great opportunity for career growth and to share your ideas.
The predicted salary is between 25000 - 33000 £ per year.
A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for someone with 2yrs’ experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career.
Position details:
- Working hours: 40hrs per week, Monday to Friday
- Salary: £25,000 to £33,000 depending on experience
- Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture
Role overview:
This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others.
Key responsibilities:
- Provide 1st & 2nd Line tech support to both customers & internal users
- Troubleshoot & resolve issues related to hardware, software & networking
- Escalate complex issues where necessary & follow up to resolution
- Mentor & support junior staff, including apprentices
- Maintain accurate documentation of tickets, systems & procedures
- Support continuous improvement of IT systems & processes
Experience & skills required:
- Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365
- Basic networking understanding (routers, switches, VPNs etc)
- Excellent communication skills & a customer-focused approach
- Organised, reliable & proactive
- Full UK driving licence & transport - Essential & non-negotiable
Desirable:
- Relevant IT certifications (CompTIA, Microsoft, ITIL etc)
- Previous experience mentoring or training junior team members
1st / 2nd Line Helpdesk & Desktop IT Support (MSP) in Rochdale employer: Lotus Recruitment
Contact Detail:
Lotus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Helpdesk & Desktop IT Support (MSP) in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We’re all about finding the right fit, and applying directly shows your enthusiasm for joining our supportive team.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for technical questions or practical tests. Brush up on your troubleshooting skills and be confident in showcasing your knowledge of Windows environments and Office 365.
We think you need these skills to ace 1st / 2nd Line Helpdesk & Desktop IT Support (MSP) in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in IT support, especially within an MSP. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about providing outstanding customer service, don’t forget to showcase your communication skills and any relevant experiences. We love candidates who can connect with clients!
Be Specific About Your Technical Skills: When listing your technical skills, be specific! Mention your experience with Windows environments, Office 365, and any networking knowledge you have. We’re keen to see what you bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Lotus Recruitment
✨Know Your MSP Experience
Make sure to highlight your experience working in a Managed Service Provider environment. Be ready to discuss specific scenarios where you successfully resolved technical issues, as this is a non-negotiable requirement for the role.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your troubleshooting process. Think of examples where you tackled hardware, software, or networking problems. Being able to articulate your thought process will show that you can take ownership of tasks effectively.
✨Emphasise Mentoring Experience
Since mentoring junior colleagues is part of the job, come prepared with examples of how you've supported or trained others in the past. This could be through formal training sessions or simply helping a colleague solve a tricky issue.
✨Be Customer-Focused
Remember, outstanding customer service is key! Prepare to share instances where you went above and beyond for a client or user. This will demonstrate your commitment to providing excellent support and your ability to communicate effectively.
