2nd/3rd Line Support Engineer

Salary: £25,000 - 30,000 per year Requirements: Minimum 3 years experience in a similar IT support/helpdesk role Strong technical knowledge of Windows environments and Office 365 Basic networking understanding, including routers, switches, and VPNs Excellent communication skills and a customer-focused approach Organised, reliable, and proactive Full UK driving licence preferred Relevant IT certifications such as CompTIA, Microsoft, or ITIL are desirable Previous experience mentoring or training junior team members is desirable Responsibilities: Provide 2nd and 3rd line technical support to internal users Troubleshoot and resolve issues related to hardware, software, and networking Escalate complex issues where necessary and follow up through to resolution Mentor and support junior staff, including apprentices Maintain accurate documentation of tickets, systems, and procedures Support continuous improvement of IT systems and processes Technologies: Hardware Support ITIL Office 365 Windows More: We are a well-established Managed Service Provider based in Rochdale, delivering high-quality IT support and solutions to a diverse client base. We are growing our internal support function and offer a stable, supportive working environment where experience is valued and ideas are welcomed. This is a full-time role of 40 hours per week, Monday to Friday, with a salary of £25,000 to £30,000 depending on experience. Our benefits include 20 days holiday plus bank holidays, a pension scheme, training and development, and a friendly, supportive team culture. last updated 38 week of 2026 #J-18808-Ljbffr