Lotus Cars is seeking a Senior Manager – Customer Satisfaction to join the Quality team at Hethel/Coventry. You will lead the global Voice of Customer programme, oversee field quality analytics, and drive improvements in customer satisfaction, product quality and the end-to-end customer journey.
This leadership role requires managing teams, collaborating across functions, and championing a Customer First mindset to influence strategic decisions across Manufacturing, Engineering and Commercial
#J-18808-Ljbffr
Senior Manager, Voice of Customer & Quality Insights in Norwich employer: Lotus Cars
Lotus Cars is an exceptional employer, offering a dynamic work environment at our Hethel manufacturing facility where innovation meets tradition. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and excellence. Join us to be part of a passionate team dedicated to driving efficiency and performance in the automotive industry.
