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- Tasks: Process sales orders and provide top-notch customer service daily.
- Company: Join Lotus Natural Foods, a vibrant company with a focus on teamwork and innovation.
- Benefits: Enjoy competitive pay, a supportive team environment, and opportunities for growth.
- Why this job: Make a real impact in the food industry while developing your skills.
- Qualifications: Experience in FMCG, strong communication skills, and attention to detail required.
- Other info: Be part of a culture that values collaboration and creativity.
The predicted salary is between 30000 - 42000 £ per year.
The key focus areas of the role and where you will spend the majority of your time are:
- Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
- Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
- Maintaining close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
- Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch.
- Monitoring and fixing SAP idoc errors on a daily basis.
- Advising the sales account managers of customer shortages.
- Reviewing the operational performance on Vendor Central for Amazon.
- Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
- Investigating and raising credit notes against customer claims.
- Participating in weekly team meetings.
- Contributing ideas for profit improvement, cost reduction, system and process improvement.
- Raising export documentation as necessary.
- Any other duties, which might reasonably be requested in association with this role in order to meet the needs of the business.
Profile:
From playful snacks like BEAR to artisanal treats like Peter’s Yard, this is your chance to make a real mark. Alongside living our TOP values of Team Spirit, Open Dialogue, and Passion, the most important things we’re looking for from you are:
- Numerical reasoning
- Analytical ability
- Attention to detail
- Strong written and verbal communication skills
- 2 years FMCG experience ideally gained within the food industry
- Intermediate IT skills including Excel; SAP experience would be advantageous
- Maintaining a professional and constructive relationship with customers.
- Be a team player; we all get stuck in to achieve results here at Lotus Natural Foods and we love our team to look beyond their own role, whether that be contributing to innovation workshops or building upon ideas to amplify the overall result that perhaps sit outside of your role.
Culture is hugely important to us here at Lotus Natural Foods and we look to our employees to positively contribute to that.
Customer Service Assistant in St Albans employer: Lotus Bakeries
Contact Detail:
Lotus Bakeries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in St Albans
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Lotus Natural Foods. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or resolve customer queries. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for the food industry! Share your favourite products or trends during the interview. It’ll show that you’re genuinely interested and ready to contribute to our team spirit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Lotus Natural Foods.
We think you need these skills to ace Customer Service Assistant in St Albans
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your experience in processing sales orders and any relevant FMCG background, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or errors – we want to see your attention to detail!
Demonstrate Team Spirit: We love team players! In your application, share examples of how you've collaborated with others in previous roles. This could be anything from resolving customer issues to contributing to team projects.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Lotus Bakeries
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Service Assistant. Familiarise yourself with processing sales orders, resolving queries, and liaising with teams like Inventory and Finance. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since strong written and verbal communication is crucial, practice articulating your thoughts clearly. You might be asked to explain how you would handle a customer complaint or a sales order issue, so think of examples from your past experience that highlight your skills.
✨Demonstrate Team Spirit
Lotus Natural Foods values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to team success or helped resolve conflicts, showing that you can work well with others.
✨Be Ready for Problem-Solving
Expect questions that assess your analytical ability and attention to detail. Think of scenarios where you've had to troubleshoot issues, like fixing SAP idoc errors or managing stock availability. Highlight your approach to problem-solving and how you ensure customer satisfaction.
