At a Glance
- Tasks: Process sales orders and provide top-notch customer service while resolving queries.
- Company: Join Lotus Natural Foods, a leader in healthy snacking with exciting brands.
- Benefits: Enjoy a full-time role with competitive pay and a vibrant office culture.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a growing company that values innovation and teamwork.
- Qualifications: Numerical reasoning, analytical skills, and FMCG experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Lotus Natural Foods, the healthy snacking division of Lotus Bakeries, has great ambitions for all our brands, ensuring that we deliver sustainable growth over the long-term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories.
The key focus areas of the role include:
- Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service.
- Resolving all sales order queries and liaising with customers to resolve any issues.
- Maintaining close relationships with the Inventory team and 3PL to ensure stock availability.
- Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch.
- Monitoring and fixing SAP idoc errors on a daily basis.
- Participating and contributing to weekly team meetings.
- Reviewing operational performance on Vendor Central for Amazon.
- Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
- Investigating and raising credit notes against customer claims.
- Raising export documentation as necessary.
- Any other duties reasonably requested in association with this role.
Alongside living our TOP values, you will need:
- Numerical reasoning
- Analytical ability
- Attention to detail
- Strong written and verbal communication skills
- 2 years FMCG experience ideally gained within the food industry
- Intermediate IT skills including Excel
- SAP experience would be advantageous
We look for team players who contribute to innovation workshops and build upon ideas to amplify overall results. Culture is hugely important to us at Lotus Natural Foods.
Other key requirements:
- Right-To-Work within the UK (without sponsorship)
- Minimum Education to Bachelors Degree level
Please note this role is a full-time position at our offices in St Albans, with four days a week spent on-site.
Supply Chain Customer Service Assistant employer: Lotus Bakeries UK
Lotus Natural Foods is an exceptional employer that fosters a vibrant and collaborative work culture, where every team member is encouraged to contribute to our ambitious growth journey. Located in the picturesque St Albans, we offer a supportive environment with opportunities for personal and professional development, ensuring that our employees thrive while delivering high-quality, sustainable snacks. Join us to be part of a passionate team that values innovation and teamwork, making a meaningful impact in the healthy snacking industry.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Customer Service Assistant
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Lotus Bakeries UK, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Supply Chain Customer Service Assistant.
We think you need these skills to ace Supply Chain Customer Service Assistant
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Lotus Bakeries UK. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Lotus Bakeries UK and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Lotus Bakeries UK
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Lotus Bakeries UK.
✨Research Specific Challenges Faced by Lotus Bakeries UK
Look into any unique supply chain challenges Lotus Bakeries UK might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
