At a Glance
- Tasks: Process sales orders and provide top-notch customer service daily.
- Company: Join Lotus Natural Foods, a leader in healthy snacking with global reach.
- Benefits: Full-time role with competitive pay and a vibrant office environment.
- Other info: Work four days a week on-site in beautiful St Albans.
- Why this job: Be part of a growing team making a difference in the food industry.
- Qualifications: Numerical reasoning, strong communication skills, and FMCG experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Lotus Natural Foods, the healthy snacking division of Lotus Bakeries, has great ambitions for all our brands, ensuring that we deliver sustainable growth over the long‑term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories.
Key Responsibilities:
- Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
- Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
- Advising the sales account managers of customer shortages.
- Maintaining close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
- Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for dispatch.
- Monitoring and fixing SAP idoc errors on a daily basis.
- Participating and contributing to weekly team meetings.
- Reviewing the operational performance on Vendor Central for Amazon.
- Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
- Investigating and raising credit notes against customer claims.
- Raising export documentation as necessary.
- Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.
Profile:
- Numerical reasoning
- Analytical ability
- Strong written and verbal communication skills
- 2 years FMCG experience ideally gained within the food industry
- Intermediate IT skills including Excel
- SAP experience would be advantageous
- Maintaining a professional and constructive relationship with customers.
Other key requirements:
- Right‑To‑Work within the UK (without sponsorship)
- Minimum Education to Bachelors Degree level
Please note this role is a full‑time position at our beautiful offices in St Albans, with four days a week spent on‑site. Please only proceed if this works for you.
Customer Service Assistant employer: Lotus Bakeries, Milan
At Kiddylicious UK, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment where your analytical skills can shine. Located in the heart of the UK, we offer a unique chance to be part of a small, agile team that values innovation and insight-driven decision-making, ensuring that your contributions directly impact our commercial success.
