At a Glance
- Tasks: Process sales orders and provide top-notch customer service daily.
- Company: Join Lotus Natural Foods, a leader in healthy snacking with global reach.
- Benefits: Full-time role with competitive pay and a vibrant office environment.
- Other info: Work four days a week on-site in beautiful St Albans.
- Why this job: Be part of a growing team making a difference in the food industry.
- Qualifications: Numerical reasoning, strong communication skills, and FMCG experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Lotus Natural Foods, the healthy snacking division of Lotus Bakeries, has great ambitions for all our brands, ensuring that we deliver sustainable growth over the long‑term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories.
Key Responsibilities:
- Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
- Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
- Advising the sales account managers of customer shortages.
- Maintaining close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
- Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for dispatch.
- Monitoring and fixing SAP idoc errors on a daily basis.
- Participating and contributing to weekly team meetings.
- Reviewing the operational performance on Vendor Central for Amazon.
- Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
- Investigating and raising credit notes against customer claims.
- Raising export documentation as necessary.
- Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.
Profile:
- Numerical reasoning
- Analytical ability
- Strong written and verbal communication skills
- 2 years FMCG experience ideally gained within the food industry
- Intermediate IT skills including Excel
- SAP experience would be advantageous
- Maintaining a professional and constructive relationship with customers.
Other key requirements:
- Right‑To‑Work within the UK (without sponsorship)
- Minimum Education to Bachelors Degree level
Please note this role is a full‑time position at our beautiful offices in St Albans, with four days a week spent on‑site. Please only proceed if this works for you.
Customer Service Assistant employer: Lotus Bakeries, Milan
Lotus Natural Foods is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation within the healthy snacking sector. With a commitment to employee growth and development, our St Albans office provides a supportive environment where you can thrive while contributing to our ambitious goals. Join us to be part of a dynamic team that values quality, sustainability, and making a meaningful impact in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lotus Bakeries, Milan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lotus Bakeries, Milan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lotus Bakeries, Milan:Your cover letter is your chance to shine! Tell us why you want to work at Lotus Bakeries, Milan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lotus Bakeries, Milan!
How to prepare for a job interview at Lotus Bakeries, Milan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
