At a Glance
- Tasks: Be the go-to person for partners, handling live chat and email support.
- Company: Join Lottie, a forward-thinking company with a hybrid work culture.
- Benefits: Gain real experience, potential for a permanent role, and growth opportunities.
- Other info: Exciting chance to grow within a dynamic team.
- Why this job: Perfect for problem solvers who want to make an impact from day one.
- Qualifications: Strong writing skills and a passion for helping others.
The predicted salary is between 19350 - 23650 £ per year.
Lottie is seeking an Intern Product Expert in London with hybrid work policy.
You will be the frontline contact for partners in Found by Lottie and the marketplace, handling live chat and email, and helping improve knowledge bases and AI agents from day one.
This 4-week internship offers real work, progression to a permanent role, and a view to growing with the company.
A curious, clear writer who thrives on solving problems will fit well.
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Product Expert Intern - Frontline Support with Growth employer: Lottie
Lottie is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where your contributions directly shape the future of customer support in the tech industry. With opportunities for professional growth and a hybrid work model that promotes work-life balance, employees enjoy a supportive environment in the heart of London, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Expert Intern - Frontline Support with Growth
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Lottie for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Product Expert Intern - Frontline Support with Growth
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Lottie know you’re keen to grow alongside their team.
How to prepare for a job interview at Lottie
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Lottie.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
