At a Glance
- Tasks: Support care providers using our CRM platform and resolve product-specific queries.
- Company: Join Lottie, a forward-thinking company in the care tech space.
- Benefits: Enjoy hybrid work, attractive benefits, and a supportive team environment.
- Why this job: Make a difference in customer success while leveraging AI for innovative solutions.
- Qualifications: Customer-facing experience, strong writing skills, and a passion for technology.
The predicted salary is between 35000 - 45000 £ per year.
Lottie is seeking a Product Expert to provide support for Found, their CRM platform, helping care providers manage their inquiries efficiently. You will be the primary contact for partners, responding to queries and resolving product-specific issues.
The ideal candidate will have customer-facing experience, strong writing skills, and a keen interest in leveraging AI to enhance customer solutions. The position is hybrid based in London with attractive benefits.
Product Expert - Customer Success, Care Tech (Hybrid) employer: Lottie
Lottie is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a hybrid working model based in London, we provide attractive benefits and ample opportunities for professional growth, ensuring our team members are well-supported in their roles. Join us to be part of a forward-thinking company that is dedicated to enhancing customer success through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Product Expert - Customer Success, Care Tech (Hybrid)
✨Tip Number 1
Get to know the company and its products inside out. Research Lottie and their CRM platform, Found, so you can speak confidently about how you can help care providers manage their inquiries. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your customer-facing skills! Since this role is all about supporting partners, think of scenarios where you might need to resolve product-specific issues. Role-play with a friend or even in front of a mirror to get comfortable with your responses.
✨Tip Number 3
Show off your writing skills! Prepare a few examples of how you've communicated effectively in past roles. Whether it’s emails, reports, or user guides, being able to articulate your thoughts clearly will be a big plus for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product Expert - Customer Success, Care Tech (Hybrid)
Some tips for your application 🫡
Show Off Your Writing Skills:Since strong writing skills are key for this role, make sure your application is clear and concise. Use simple language to convey your thoughts and avoid jargon unless it's necessary.
Tailor Your Application:We want to see how you fit into the Product Expert role specifically. Highlight your customer-facing experience and any relevant skills that align with the job description. Personalise your cover letter to show us why you're the perfect match!
Demonstrate Your Interest in AI:Given the focus on leveraging AI for customer solutions, share any experiences or projects where you've used AI tools or technologies. This will show us your enthusiasm and understanding of the field.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Lottie
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand Found, the CRM platform you'll be supporting. Familiarise yourself with its features, benefits, and common issues users face. This will not only help you answer questions confidently but also show your genuine interest in the product.
✨Showcase Your Customer-Facing Experience
Prepare examples from your past roles where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you’ve used them to enhance customer satisfaction. This is crucial for a role that revolves around partner support.
✨Demonstrate Your Writing Skills
Since strong writing skills are essential for this position, be ready to discuss how you've used written communication effectively in previous jobs. You might even want to prepare a short written response to a hypothetical customer query to showcase your ability on the spot.
✨Express Your Interest in AI Solutions
Given the emphasis on leveraging AI to improve customer solutions, come prepared to discuss your thoughts on how AI can enhance customer service. Share any relevant experiences or ideas you have about integrating technology into customer support, as this will resonate well with the interviewers.
