At a Glance
- Tasks: Support care providers using our CRM platform and resolve product-specific queries.
- Company: Join Lottie, a forward-thinking company in the care tech space.
- Benefits: Enjoy attractive benefits and a hybrid work model in London.
- Other info: Be part of a dynamic team focused on innovation and customer success.
- Why this job: Make a difference by enhancing customer solutions with AI technology.
- Qualifications: Customer-facing experience and strong writing skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Lottie is seeking a Product Expert to provide support for Found, their CRM platform, helping care providers manage their inquiries efficiently. You will be the primary contact for partners, responding to queries and resolving product-specific issues.
The ideal candidate will have customer-facing experience, strong writing skills, and a keen interest in leveraging AI to enhance customer solutions. The position is hybrid based in London with attractive benefits.
Product Expert - Customer Success, Care Tech (Hybrid) in London employer: Lottie
Lottie is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a hybrid working model based in London, team members enjoy attractive benefits, ample opportunities for professional growth, and the chance to make a meaningful impact in the care tech industry. Join us to be part of a forward-thinking team dedicated to enhancing customer experiences through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Product Expert - Customer Success, Care Tech (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to people in the care tech industry, especially those who work with CRM platforms. A friendly chat can open doors and give you insights that might just land you that Product Expert role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your customer-facing experience and how you've tackled product-specific issues in the past. This will help us see how you can bring value to our team.
✨Tip Number 3
Get familiar with AI tools! Since the role involves leveraging AI for customer solutions, brush up on relevant technologies and be ready to discuss how you can use them to enhance the customer experience during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Expert - Customer Success, Care Tech (Hybrid) in London
Some tips for your application 🫡
Show Off Your Writing Skills:Since strong writing skills are key for this role, make sure your application is clear and concise. Use simple language to convey your thoughts and avoid jargon unless it's necessary.
Tailor Your Application:We want to see how you fit into the role of Product Expert. Highlight your customer-facing experience and any relevant skills that align with the job description. Personalise your cover letter to show us why you're the perfect match!
Demonstrate Your Interest in AI:As we're keen on leveraging AI to enhance customer solutions, share any experiences or projects where you've used AI or technology to solve problems. This will show us your passion and understanding of the field.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Lottie
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand Found, the CRM platform you'll be supporting. Familiarise yourself with its features, benefits, and common issues users face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer-Facing Experience
Prepare examples from your past roles where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you’ve used them to enhance customer satisfaction. This is crucial for a Product Expert role, so make it count!
✨Demonstrate Your Writing Skills
Since strong writing skills are essential, be ready to discuss how you've used written communication in previous jobs. You might even want to prepare a short email response to a hypothetical customer query during the interview to showcase your ability to convey information clearly and effectively.
✨Embrace AI Solutions
Given the emphasis on leveraging AI to enhance customer solutions, brush up on current trends in AI within customer service. Be prepared to discuss how you think AI can improve user experience and efficiency in CRM platforms like Found. This will show that you're forward-thinking and aligned with the company's vision.
