Lottie is seeking a Customer Service Representative to support partners across the Found CRM, helping manage enquiries, occupancy and finances. You’ll handle live chat and email, resolve issues, and improve the knowledge base as our AI Agent handles routine questions.
You’ll work closely with Product and Engineering, becoming the voice of the customer in the company. Hybrid work with two core office days in London, UK.
#J-18808-Ljbffr
Hybrid Customer Success Specialist – Equity Eligible in London employer: Lottie
Lottie is an exceptional employer, offering a unique opportunity to join a rapidly growing startup dedicated to transforming the care sector. With a hybrid work policy, generous benefits including 26 days of holiday plus bank holidays, and a strong focus on employee growth, Lottie fosters a supportive and inclusive culture where team members can thrive while making a meaningful impact on families navigating care decisions. As part of a mission-driven team in the vibrant London Bridge area, you'll be at the forefront of innovation in social care, contributing to solutions that truly matter.
