At a Glance
- Tasks: Assist partners with inquiries via live chat and email about Lottie's CRM platform.
- Company: Join Lottie, a forward-thinking company focused on customer success.
- Benefits: Gain valuable experience, flexible working hours, and mentorship opportunities.
- Other info: Hybrid role based in London with a supportive team environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong writing skills and a passion for improving customer interactions.
The predicted salary is between 20000 - 30000 £ per year.
Lottie is looking for an Intern - Product Expert to join their Customer Success team in London. This hybrid role will involve responding to partners via live chat and email, helping them with their inquiries regarding Lottie’s CRM platform, Found.
Ideal candidates should be early in their careers, possess strong writing skills, and have a desire to improve customer experiences. You will play a key role in ensuring that care providers can focus on their clients, rather than getting bogged down by software issues.
Hybrid Intern: Product Expert for Customer Success employer: Lottie
Lottie is an excellent employer that fosters a collaborative and innovative work culture, perfect for early-career professionals eager to make a meaningful impact. With a focus on employee growth, you will have access to mentorship and training opportunities while working in the vibrant city of London, where you can thrive both personally and professionally. Join us to be part of a team dedicated to enhancing customer experiences and supporting care providers in their vital work.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Intern: Product Expert for Customer Success
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lottie on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills can improve customer experiences, just like the role requires. We want to show them we’re ready to make an impact!
✨Tip Number 3
Show off your writing skills! Whether it’s in emails or during the interview, clear and concise communication is key. Let’s demonstrate that we can help partners without any software hiccups.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of all the cool opportunities available at Lottie!
We think you need these skills to ace Hybrid Intern: Product Expert for Customer Success
Some tips for your application 🫡
Show Off Your Writing Skills:Since strong writing skills are a must for this role, make sure your application is clear, concise, and free of typos. We want to see how you communicate, so let your personality shine through!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experiences and skills that align with the Product Expert role. We love seeing candidates who take the extra step!
Express Your Passion for Customer Success:Let us know why you’re excited about improving customer experiences. Share any past experiences where you’ve helped others or solved problems, as this will show us you’re a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Lottie
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Lottie's CRM platform, Found. Understand its features and how it benefits users. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Writing Skills
Since strong writing skills are essential for this role, prepare to demonstrate them. Bring examples of your written communication, whether it's emails, reports, or even social media posts. This will highlight your ability to convey information clearly and effectively.
✨Prepare for Customer Scenarios
Think about potential customer inquiries you might encounter in this role. Prepare responses to common issues or questions related to CRM platforms. This will showcase your problem-solving skills and your commitment to improving customer experiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, company culture, or future projects. This shows your genuine interest in the role and helps you assess if Lottie is the right fit for you.
