Account Manager Commercial • London • Full time • Hybrid £35K – £50K • Offers Equity • Offers C[...]

Department: Account Management

Salary: £35,000 - £50,000 + commission

Benefits & Culture: See here

Equity: A very generous EMI share offering

Holiday: 26 days + bank holidays

Mission: Elevate later life for everybody and build the care sector of the future

Office Policy: Hybrid with a minimum of 2 core office days per week

Office Location: London Bridge, London, UK

The Opportunity: Lottie is building the AI operating system for social care, changing how the UK finds, manages, and pays for care. Thousands of care providers work with Lottie today, either listed on our marketplace, running on Found by Lottie, or both - and every one of them is a partner our Account Management team looks after. You’ll own a high-volume book of these partner accounts, spanning both the marketplace and Found. Rather than a small number of strategic relationships, this role is about managing scale: keeping a large portfolio healthy, engaged, and growing, while spotting the commercial opportunities within it. This is an individual contributor role, reporting into your Team Lead. You won’t manage anyone, but you will be expected to bring real commercial instinct and rigour to how you run your book.

What does this role involve?

• Own and manage a high-volume portfolio of partner accounts across Lottie’s marketplace and Found by Lottie, acting as the day-to-day point of contact for account health, performance, and queries.
• Build genuine working relationships with partners at pace, understanding what they need from Lottie and making sure they’re getting value.
• Spot expansion opportunities across your book and act on them: promoting the right products, tiers, or Found modules for each partner and converting conversations into revenue.
• Monitor account health and performance data across your portfolio, proactively flagging risk and stepping in before issues escalate.
• Help define what great Account Management looks like at Lottie - building scalable and repeatable processes to deliver fantastic service across your portfolio.
• Feed insights and partner themes back to your Team Lead and the product team to help shape what Lottie builds next.

What problems will you be solving?

Lottie’s partner base is large and growing fast across both marketplace and Found. You’ll make sure that growth in volume doesn’t come at the cost of quality or commercial performance. Many partners have real, untapped potential - higher tiers, more products, greater engagement - and it’s your job to find that potential and convert it. At this volume, structure and process matter more than bespoke handling. You’ll bring consistency and efficiency to how a large book gets managed, not just relationship-building.

We think you’ll be a great fit if…

• You have experience in account management, customer success, or another commercial relationship-facing role, ideally managing a high volume of accounts rather than a handful of strategic ones.
• You're commercially minded: comfortable having expansion and upsell conversations and motivated by hitting revenue targets.
• You're highly organised and process-driven, able to juggle a large portfolio without dropping the detail.
• You communicate confidently and build rapport quickly, whether by phone, email, or video call.
• You're comfortable working with data, using it to prioritise your time and flag risk across your book.
• You thrive in a fast-paced, high-volume environment and enjoy the challenge of scale over depth.

This role isn’t for you if…

• You're not passionate about elevating later life for everybody - our mission is at the heart of everything we do.
• You're not prepared to use AI and process to work faster and smarter.
• You prefer a small, high-touch portfolio of accounts over managing at volume.
• You see account management as purely relationship farming rather than a commercial discipline.
• You want a pre-defined playbook for every situation rather than adapting one on the fly.
• You're uncomfortable with the ambiguity and pace of a fast-growing startup.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at Alice.Rooke@lottie.org