Lottie is looking for a dedicated Customer Service Representative to join our early-stage team. You will be the first point of contact for partners, handling live chat and email, resolving issues, and feeding insights back to Product and Engineering.
The AI Agent handles routine queries, so you’ll tackle the hard problems, document solutions, and help grow a scalable support function that aligns with our mission to elevate care. Hybrid London-based role with EMI equity on offer.
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AI-Driven Customer Support Specialist (Hybrid) employer: Lottie Organisation Ltd
Lottie is an exceptional employer, offering a unique opportunity to be part of a mission-driven team dedicated to transforming the care sector. With a hybrid work policy, generous benefits including 26 days of holiday and equity options, and a strong focus on employee growth, Lottie fosters a supportive and inclusive culture where your contributions directly impact the lives of vulnerable individuals. Join us in building a future where technology enhances care, all while working in the vibrant setting of London Bridge.
