At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences in our restaurant and bar.
- Company: Join a vibrant hospitality team focused on customer satisfaction and growth.
- Benefits: Enjoy free meals, gym access, discounts, and a supportive work environment.
- Other info: Great opportunities for career advancement and personal development.
- Why this job: Be a key player in creating memorable moments for guests every day.
- Qualifications: Supervisory experience in hospitality and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
REQUIREMENTS
- Management training within the Hospitality and Catering sector.
- Experience at supervisory level is essential.
- Experience within a hotel environment would be an advantage.
- Knowledge of Micros and Quadranet software systems would be advantageous.
THE ROLE
As Assistant Restaurant Manager you will be responsible for ensuring guest satisfaction. Your responsibilities will include:
- Co-ordinating and directing employees to ensure the delivery of excellent customer service within the restaurant and bar areas.
- Maximising sales, profits and customer satisfaction.
- Assisting the Manager in running the bar and restaurant.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Assist the manager in controlling the food and beverage budget, in relation to occupancy, departmental expenses and staff rotas.
- Ensuring that all the administration, cash control, stock control and security procedures are adhered to by self and team members.
THE PERSON
Strong leadership and communication skills are essential, as is the ability to lead the team in the absence of the Manager. You will have the initiative and drive to take the restaurant and bar department forward, ensuring that the highest level of customer care is delivered. You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.
BENEFITS
- Pension scheme operated by The People's Pension
- Employee assistance programme
- Critical illness cover
- Employee reward scheme
- Cycle to Work scheme
- Childcare vouchers
- Free meals when on duty
- Use of gym & pool facilities (where available)
- Taxi contribution if you're starting early or finishing late
- Restaurant & spa discount
- Guest experience overnight stay
- Employee of the Month scheme
Restaurant & Bar Supervisor: Lead Guest Experience employer: Lothian House Hotel Edinburgh
Join a vibrant and inclusive team as a Restaurant & Bar Supervisor, where your leadership will directly enhance guest experiences in a dynamic hotel environment. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering benefits such as a pension scheme, free meals, and discounts on services, all while ensuring you have the tools to succeed and thrive in your role. With a focus on excellence and a commitment to continual improvement, this is an exceptional opportunity for those looking to make a meaningful impact in hospitality.
Contact Details:
Lothian House Hotel Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant & Bar Supervisor: Lead Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to showcase your leadership skills and customer service experience. Be ready to share specific examples of how you've gone the extra mile for guests in previous roles.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to find roles that match your skills and experience, so don’t miss out on the opportunity to join a fantastic team.
We think you need these skills to ace Restaurant & Bar Supervisor: Lead Guest Experience
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your management training and any supervisory experience you've got in the hospitality sector. We want to see how you've led teams and ensured guest satisfaction in your previous roles!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention specific skills like your knowledge of Micros and Quadranet software, if you have them.
Be Personable:We love friendly and approachable candidates! Use your application to showcase your personality and how you go the extra mile for guests. A little warmth can go a long way in making your application stand out.
Apply Through Our Website:Remember, the best way to apply is through our website. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Lothian House Hotel Edinburgh
✨Know Your Stuff
Make sure you brush up on your knowledge of the hospitality and catering sector. Familiarise yourself with management training concepts and be ready to discuss your supervisory experience. If you've worked in a hotel environment, have some examples ready to showcase how you contributed to guest satisfaction.
✨Showcase Your Leadership Skills
Prepare to demonstrate your leadership abilities during the interview. Think of specific instances where you led a team or resolved conflicts. Highlight how you can motivate others and ensure excellent customer service, especially in the absence of a manager.
✨Get Comfortable with Tech
If you have experience with Micros and Quadranet software systems, be sure to mention it! If not, do a bit of research to understand how these systems work. Being tech-savvy can set you apart from other candidates, so show that you're willing to learn and adapt.
✨Emphasise Customer Care
Since guest satisfaction is key, prepare to discuss how you would go the extra mile for customers. Share examples of how you've provided exceptional service in the past and how you plan to maintain high standards in this role. Remember, a friendly and approachable attitude goes a long way!
