At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences in our restaurant and bar.
- Company: Join a vibrant hospitality team focused on customer satisfaction.
- Benefits: Enjoy free meals, gym access, discounts, and a pension scheme.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Be the face of our restaurant, making every guest feel special.
- Qualifications: Supervisory experience in hospitality and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
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REQUIREMENTS
- Management training within the Hospitality and Catering sector.
- Experience at supervisory level is essential.
- Experience within a hotel environment would be an advantage.
- Knowledge of Micros and Quadranet software systems would be advantageous.
THE ROLE
As Assistant Restaurant Manager you will be responsible for ensuring guest satisfaction. Your responsibilities will include:
- Co-ordinating and directing employees to ensure the delivery of excellent customer service within the restaurant and bar areas.
- Maximising sales, profits and customer satisfaction.
- Assisting the Manager in running the bar and restaurant.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Assist the manager in controlling the food and beverage budget, in relation to occupancy, departmental expenses and staff rotas.
- Ensuring that all the administration, cash control, stock control and security procedures are adhered to by self and team members.
THE PERSON
Strong leadership and communication skills are essential, as is the ability to lead the team in the absence of the Manager. You will have the initiative and drive to take the restaurant and bar department forward, ensuring that the highest level of customer care is delivered. You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.
BENEFITS
- Pension scheme operated by The People's Pension
- Employee assistance programme
- Critical illness cover
- Employee reward scheme
- Cycle to Work scheme
- Childcare vouchers
- Free meals when on duty
- Use of gym & pool facilities (where available)
- Taxi contribution if you're starting early or finishing late
- Restaurant & spa discount
- Guest experience overnight stay
- Employee of the Month scheme
Restaurant & Bar Supervisor: Lead Guest Experience in Edinburgh employer: Lothian House Hotel Edinburgh
Join a vibrant and inclusive team as a Restaurant & Bar Supervisor, where your leadership will directly enhance guest experiences in a dynamic hotel environment. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering benefits such as a pension scheme, free meals, and discounts on services, all while ensuring you have the tools to succeed and thrive in your role. With a focus on excellence and a commitment to continual improvement, this is an exceptional opportunity for those looking to make a meaningful impact in hospitality.
Contact Details:
Lothian House Hotel Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant & Bar Supervisor: Lead Guest Experience in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, be sure to let your friendly and approachable nature shine through. Remember, they’re looking for someone who can lead a team and create a great guest experience, so don’t hold back!
✨Tip Number 3
Do your homework! Research the restaurant and bar you’re applying to. Knowing their menu, values, and customer service style will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Restaurant & Bar Supervisor: Lead Guest Experience in Edinburgh
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your management training and any supervisory experience you've got in the hospitality sector. We want to see how you've led teams and ensured guest satisfaction in your previous roles!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested in the role.
Be Personable:Since this role is all about leading a team and ensuring excellent customer service, let your personality shine through in your application. We love friendly and approachable candidates who go the extra mile!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Lothian House Hotel Edinburgh
✨Know Your Stuff
Make sure you brush up on your knowledge of the hospitality and catering sector. Familiarise yourself with management training concepts and be ready to discuss your supervisory experience. If you've worked in a hotel environment, have some examples ready to showcase how that experience can benefit the role.
✨Showcase Your Leadership Skills
Prepare to demonstrate your leadership and communication skills during the interview. Think of specific instances where you've successfully led a team or resolved conflicts. This will show that you can step up in the absence of the manager and keep the team motivated.
✨Get Familiar with the Tech
If you know about Micros and Quadranet software systems, great! If not, do a bit of research beforehand. Being able to talk about how you’ve used similar systems or your willingness to learn new tech can set you apart from other candidates.
✨Customer Care is Key
Be prepared to discuss how you ensure excellent customer service. Share examples of how you've gone the extra mile for guests in previous roles. This will highlight your commitment to guest satisfaction and align with the expectations of the role.
