Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with travel info and ticket sales at Edinburgh Airport & Waverley Bridge.
- Company: Join Lothian, a leading transport provider in Edinburgh, known for excellent customer service.
- Benefits: Enjoy a £12.60 hourly rate, free travel on buses and trams, and discounts at retailers.
- Why this job: Be an ambassador for travel, meet diverse people, and enjoy a vibrant work environment.
- Qualifications: Friendly, tech-savvy, and detail-oriented; previous transport experience is a plus.
- Other info: Outdoor role with flexible shifts; apply by 18th July 2025!
We are looking for Airport Travel Advisors, based at Edinburgh Airport & Waverley Bridge. You will deliver a first-class end to end customer experience whilst maintaining the highest levels of customer satisfaction. Maximising each interaction with customers by combining excellent sales service and product knowledge, with onward travel information including the Lothian tourism portfolio and wider city connections.
Main Duties & Responsibilities
- As an ambassador you will optimise each customer interaction and foster brand loyalty.
- You will be responsible for providing our customers with clear and correct product information to ensure that they have an excellent customer experience.
- You will advise the best option of ticket(s) available to our customers – individual and/or groups.
- You will be expected to maintain a high level of knowledge of the whole Lothian network and proactively make recommendations to customers to suit their travel needs.
- You will be required to assist customers to board the bus and ensure that the service leaves on time.
- You will be required to maintain the Information areas, e.g., refill leaflets as required, ensuring the area is clean, clear, and presentable at all times.
- When working at Edinburgh Airport you will support with any incidents e.g., bus breakdown, contacting appropriate people etc.
- You may need to carry out your role from a different location as required.
Essential Requirements
- Helpful and friendly to ensure you create an excellent customer experience.
- Able to communicate effectively – active listening to ensure understanding of requirements.
- Be technology proficient to support customer needs – e.g., use iPads, MTickets, Contactless payments
- Has great attention to detail, accuracy when dealing with ticket sales and follows due process.
- Ability to assess risks, prioritise actions and solve problems logically and safely.
- Displays high standard of personal appearance, tidiness, and timekeeping.
- Be an excellent team player
Desirable Requirements
- Previous experience of the bus or transport industry.
- Can speak a second language.
- Able to assist with luggage
Included in the role are perks for working with Lothian:
- Hourly rate of £12.60
- An allowance will be paid for shifts ending after 2000 hours
- 40 hours per week, between 0700-2400 hours
- Staff travelcard – travel free all year on our buses and Edinburgh Trams
- Discounted travel for a friend or family member
- Full uniform is provided which is suitable for the role
- Access to a range of benefits including discounts for hundreds of retailers
- Good work/life balance
Please note this is an outdoor role, with shifts from 0700 until 2400 hours, 7 days a week.
If this sounds like the kind of place you belong, reach out to us now. Please upload a copy of your CV and covering letter to tell us why you are the right candidate for the job. The deadline for applications is Friday 18th July 2025 #J-18808-Ljbffr
Airport Travel Advisor employer: Lothian Buses
Contact Detail:
Lothian Buses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Travel Advisor
✨Tip Number 1
Familiarise yourself with the Lothian tourism portfolio and the wider city connections. Knowing the ins and outs of local attractions and transport options will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showcasing your ability to create a positive experience for customers will be a huge plus when applying for this role.
✨Tip Number 3
Brush up on your technology skills, especially with devices like iPads and contactless payment systems. Being tech-savvy is essential for this position, so consider taking a short course or tutorial to enhance your proficiency.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've handled difficult situations in the past. Employers love candidates who can think on their feet, especially in a fast-paced environment like an airport.
We think you need these skills to ace Airport Travel Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the transport industry. Emphasise skills like communication, problem-solving, and technology proficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer experiences. Mention specific examples of how you've maximised customer satisfaction in past roles and why you're excited about working at Edinburgh Airport.
Showcase Your Knowledge: Demonstrate your understanding of the Lothian tourism portfolio and the wider city connections in your application. This shows that you are proactive and have done your research, which is crucial for the role.
Highlight Teamwork Skills: Since being an excellent team player is essential for this role, include examples in your application that showcase your ability to work collaboratively with others, especially in high-pressure situations.
How to prepare for a job interview at Lothian Buses
✨Showcase Your Customer Service Skills
As an Airport Travel Advisor, your ability to create a positive customer experience is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, demonstrating your helpful and friendly nature.
✨Demonstrate Product Knowledge
Familiarise yourself with the Lothian tourism portfolio and the wider city connections. During the interview, be ready to discuss how you would provide clear and correct product information to customers, showcasing your understanding of the services offered.
✨Highlight Your Problem-Solving Abilities
The role may involve dealing with unexpected situations, such as bus breakdowns. Prepare to discuss how you assess risks and prioritise actions in challenging scenarios, illustrating your logical and safe problem-solving skills.
✨Emphasise Teamwork and Communication
Being an excellent team player is essential for this role. Share experiences where you've worked collaboratively with others and highlight your effective communication skills, especially your ability to listen actively to understand customer needs.
