At a Glance
- Tasks: Help customers with travel info and ticket sales in our vibrant city centre hubs.
- Company: Join a leading transport company dedicated to excellent customer service and community connections.
- Benefits: Enjoy free travel on buses and trams, discounts, and a supportive work environment.
- Other info: Flexible working locations and a full uniform provided.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a positive impact on travellers.
- Qualifications: Friendly, tech-savvy individuals with cash handling experience; previous transport industry experience is a plus.
We are looking for Travel Advisors, based in our city centre Travel Hubs, to deliver a first-class end to end customer experience whilst maintaining the highest levels of customer satisfaction. You will maximise each interaction with customers by combining excellent sales service and product knowledge with onward travel information on a range of products including the Lothian tourism portfolio and wider city connections.
Main Duties and Responsibilities:
- As an ambassador you will optimise each customer interaction and foster brand loyalty.
- When working within the Travel Hubs – Shandwick and Waverley, you will be proactive in welcoming customers and dealing with their needs in a professional manner.
- You will be responsible for providing our customers with clear and correct product information and service so that they have an excellent customer experience.
- You will advise the best option of ticket(s) available to our customers – individual and/or groups.
- You will be expected to maintain a high level of knowledge of the whole Lothian network and proactively make recommendations to customers to suit their travel needs.
- When working at till points, you will be responsible for your cash float, ensuring all cash/cheque and credit transactions are processed correctly, comparing all takings with your sales, completing the appropriate paperwork and ensuring safe deposit of all monies. You will also be responsible for any discrepancies which arise.
- You will also assist customers at key city centre locations with ticket and route information.
- Assist with lost property enquiries and facilitate the return of claimed items.
- Deal with customer comments as necessary, using the online process to submit to Customer Support team.
- You will be required to maintain the Information areas, e.g. refill leaflets as required, ensuring the area is clean, clear and presentable at all times.
- Build and maintain good working relationships with your colleagues.
- Be punctual, to be ready to start on time in your allocated location.
- Uniform requirements to be met at all times, including visibility of your name badge.
- You may need to carry out your role from a different location as required.
Essential skills and tools:
- Understands, anticipates and delivers the customer needs and expectations.
- Able to communicate effectively – active listening to ensure understanding of requirements.
- Helpful and friendly to ensure you create an excellent customer experience.
- Be technology proficient to support customer needs – e.g. use iPads, Mtickets, Contactless Payments.
- Has great attention to detail, accuracy when dealing with money and follows due process.
- Ability to assess risks, prioritise actions and solve problems logically and safely.
- Displays high standard of personal appearance, tidiness and timekeeping.
- Be an excellent team player.
- Cash handling experience.
Desirable:
- Previous experience of the bus or transport industry.
- Can speak a second language.
What we will offer you:
- Hourly rate of £12.60.
- 37.5 hours per week.
- Staff Ridacard – travel free all year on our buses and Edinburgh Trams.
- Full uniform is provided.
- Employee Assistance Programme.
- Employee benefits, discounts and rewards.
- Good work/life balance.
If this sounds like the kind of place you belong, reach out to us now. Send a covering letter and CV to apply no later than Friday 20th June 2025.
Travel Advisor employer: Lothian Buses Ltd.
Join our vibrant team as a Travel Advisor in the heart of the city, where we prioritise a first-class customer experience and foster a supportive work culture. Enjoy competitive pay, a free travel pass on our buses and trams, and a comprehensive employee benefits package that promotes work-life balance and personal growth. With opportunities for professional development and a commitment to teamwork, you'll thrive in an environment that values your contributions and encourages you to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Advisor
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Lothian Buses Ltd. who are looking for fresh talent for roles like Travel Advisor.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Lothian Buses Ltd. and give you a leg up for your Travel Advisor application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Advisor openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Advisor
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Advisor role at Lothian Buses Ltd..
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Advisor position at Lothian Buses Ltd..
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Lothian Buses Ltd..
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Lothian Buses Ltd.'s adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Advisor.
How to prepare for a job interview at Lothian Buses Ltd.
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Lothian Buses Ltd..
