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- Tasks: Handle Third Party Damage & Injury claims and support recovery processes.
- Company: Join a dynamic insurance team with a focus on growth and development.
- Benefits: Competitive salary, 35 days annual leave, and free travel across our network.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in insurance or legal environments and strong communication skills.
- Other info: Enjoy continual training and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities of the role
Reporting to our Insurance Manager, the Insurance Officer’s main tasks will include:
- Proactive handling of Third Party Damage & Injury claims for the Company, within the terms of our insurance arrangements & departmental financial limits.
- Dealing with all aspects of claims from intimation to conclusion.
- Maintaining a caseload of higher value recovery cases, while providing support for the own damage recovery process & administrative assistance as required.
- Assisting with Operational Risk projects, preparing statistical reports & analysis & assisting other Departments with liability or incident related queries.
- Deputising for the Insurance Manager, as required.
Requirements for the role
- Experience of working in an insurance, legal or broker environment is essential, with claims handling knowledge or experience advantageous.
- Excellent communication skills, both verbal & written, as well as strong organisational skills, attention to detail & a high level of accuracy.
- ACII qualification (or legal equivalent), or progression towards same, would be advantageous.
What we can offer you
- 36.5 hours per week, generally Monday to Friday, 9am - 5pm. Occasional flexibility may be required to meet the needs of the Department & business.
- Competitive salary, reflective of experience.
- 35 days' annual leave.
- FREE travel across our bus and tram network.
- 90% discounted travel for a friend or family member.
- Continual training and development.
- Health Cash Plan and Employee Assistance Programme.
- Employee benefits, discounts and rewards.
To apply, please submit your CV and a cover letter explaining your interest and suitability for this role. CLOSING DATE – Friday 30th January 2026.
Insurance Officer employer: Lothian Buses Ltd.
Contact Detail:
Lothian Buses Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of claims processes and operational risk. We recommend practising common interview questions related to your experience in insurance or legal environments.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your past experiences. Remember, they want to see how well you can articulate complex information.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Insurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Officer role. Highlight any relevant experience in insurance, legal, or broker environments, and don’t forget to showcase your claims handling knowledge if you have it!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're interested in the role and how your skills align with the responsibilities mentioned. Be genuine and let your personality come through.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and double-check for any typos or grammatical errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at Lothian Buses Ltd.
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims handling procedures. Familiarise yourself with the types of Third Party Damage & Injury claims you might encounter, as well as the relevant insurance arrangements. This will show that you're proactive and ready to tackle the role head-on.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to explain complex information clearly or resolve conflicts. This will demonstrate your ability to handle queries from other departments.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your caseload and ensure accuracy in your work. Bring up specific tools or methods you use to stay organised, especially when dealing with higher value recovery cases. This will reassure them that you can handle the demands of the role.
✨Prepare for Operational Risk Questions
Since you'll be assisting with Operational Risk projects, it’s a good idea to research common risk management practices in the insurance sector. Be prepared to discuss how you would approach statistical reporting and analysis, as this could come up during the interview.
