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- Tasks: Help customers with travel info and ticket sales at Edinburgh Airport & Waverley Bridge.
- Company: Join Lothian, a leading transport provider in Edinburgh, known for excellent customer service.
- Benefits: Enjoy a £12.60 hourly rate, free travel on buses and trams, and discounts at retailers.
- Why this job: Be an ambassador for travel, meet diverse people, and enjoy a vibrant work environment.
- Qualifications: Friendly, tech-savvy, and detail-oriented; previous transport experience is a plus.
- Other info: Outdoor role with flexible shifts; apply by 18th July 2025!
We are looking for Airport Travel Advisors, based at Edinburgh Airport & Waverley Bridge. You will deliver a first-class end to end customer experience whilst maintaining the highest levels of customer satisfaction. Maximising each interaction with customers by combining excellent sales service and product knowledge, with onward travel information including the Lothian tourism portfolio and wider city connections.
Main duties & Responsibilities
- As an ambassador you will optimise each customer interaction and foster brand loyalty.
- You will be responsible for providing our customers with clear and correct product information to ensure that they have an excellent customer experience.
- You will advise the best option of ticket(s) available to our customers – individual and/or groups.
- You will be expected to maintain a high level of knowledge of the whole Lothian network and proactively make recommendations to customers to suit their travel needs.
- You will be required to assist customers to board the bus and ensure that the service leaves on time.
- You will be required to maintain the Information areas, e.g., refill leaflets as required, ensuring the area is clean, clear, and presentable at all times.
- When working at Edinburgh Airport you will support with any incidents e.g., bus breakdown, contacting appropriate people etc.
- You may need to carry out your role from a different location as required.
Essential Requirements
- Helpful and friendly to ensure you create an excellent customer experience.
- Able to communicate effectively – active listening to ensure understanding of requirements.
- Be technology proficient to support customer needs – e.g., use iPads, MTickets, Contactless payments.
- Has great attention to detail, accuracy when dealing with ticket sales and follows due process.
- Ability to assess risks, prioritise actions and solve problems logically and safely.
- Displays high standard of personal appearance, tidiness, and timekeeping.
- Be an excellent team player.
Desirable Requirements
- Previous experience of the bus or transport industry.
- Can speak a second language.
- Able to assist with luggage.
Included in the role are perks for working with Lothian:
- Hourly rate of £12.60.
- An allowance will be paid for shifts ending after 2000 hours.
- 40 hours per week, between 0700-2400 hours.
- Staff travelcard – travel free all year on our buses and Edinburgh Trams.
- Discounted travel for a friend or family member.
- Full uniform is provided which is suitable for the role.
- Access to a range of benefits including discounts for hundreds of retailers.
- Good work/life balance.
Please note this is an outdoor role, with shifts from 0700 until 2400 hours, 7 days a week. If this sounds like the kind of place you belong, reach out to us now. Please upload a copy of your CV and covering letter to tell us why you are the right candidate for the job. The deadline for applications is Friday 18th July 2025.
Airport Travel Advisor employer: Lothian Buses Ltd.
Contact Detail:
Lothian Buses Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Travel Advisor
✨Tip Number 1
Familiarise yourself with the Lothian transport network and local attractions. Being knowledgeable about routes, ticket options, and popular destinations will help you provide excellent service and recommendations to customers.
✨Tip Number 2
Practice your communication skills, especially active listening. This will enable you to understand customer needs better and respond effectively, ensuring a positive experience for everyone you assist.
✨Tip Number 3
Showcase your problem-solving abilities by preparing for potential challenges, such as bus breakdowns or customer complaints. Think of scenarios and how you would handle them to demonstrate your readiness during the interview.
✨Tip Number 4
Emphasise your teamwork skills. Since you'll be working closely with others, sharing examples of successful collaboration in previous roles can highlight your ability to contribute positively to the team environment.
We think you need these skills to ace Airport Travel Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the transport industry. Emphasise skills like communication, problem-solving, and technology proficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer experiences. Mention specific examples of how you've maximised customer satisfaction in past roles and why you're excited about working at Edinburgh Airport.
Showcase Your Knowledge: Demonstrate your understanding of the Lothian tourism portfolio and the wider city connections in your application. This shows that you are proactive and have done your homework about the role.
Highlight Teamwork Skills: Since being an excellent team player is essential for this role, include examples of how you've successfully worked in teams in the past. This will help convey your ability to collaborate effectively with colleagues.
How to prepare for a job interview at Lothian Buses Ltd.
✨Showcase Your Customer Service Skills
As an Airport Travel Advisor, your ability to create a positive customer experience is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, demonstrating your helpfulness and friendliness.
✨Demonstrate Product Knowledge
Familiarise yourself with the Lothian tourism portfolio and the wider city connections. During the interview, highlight your understanding of ticket options and how you would recommend the best choices for different customer needs.
✨Emphasise Teamwork and Communication
Being an excellent team player is essential for this role. Discuss your experiences working in teams and how effective communication has helped you achieve common goals, especially in busy environments like airports.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your ability to handle unexpected situations, such as bus breakdowns or customer complaints. Think of specific instances where you've successfully resolved issues and be ready to explain your thought process.
