At a Glance
- Tasks: Support client strategies and collaborate with teams to drive campaign success.
- Company: Join a dynamic team at Epsilon, located in the iconic Television Centre.
- Benefits: Enjoy hybrid working, competitive pay, and a fantastic benefits package.
- Other info: Be part of an inclusive culture that values diversity and growth.
- Why this job: Gain hands-on experience in digital marketing and make a real impact on client success.
- Qualifications: 1-2 years in account management or digital media; strong communication and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
This role is based in our London office at least 4 days per week. Seeking a motivated Client Services Associate for the team to support quality campaigns and business growth. This role is ideal for someone with early experience in digital marketing or account management who thrives in a fast‑paced commercial, customer‑focused environment and is eager to build expertise in digital advertising, client management, and AdTech strategy.
How You’ll Make an Impact
- Work together win together: You will report to the Director of Client Services and collaborate with other departments, such as Product, Creative, Technical, Analytics, and Sales. Together, the teams will ensure Digital strategies are aligned with overall business strategy.
- Innovate with purpose: Collaborate closely with Client Services and Sales to assist with reporting, billing, and program health checks in order to drive increased revenue growth. You will work across Epsilon Business – Retail Media, Digital and Accelerate platforms gaining a deep understanding of AdTech and MarTech.
Key Responsibilities
- Client Services Support: Partner with Commercial Leads to assist in the successful enablement of client strategies. Support coordination cross‑functional teams to keep projects on track. Support in creating and maintain project timelines, ensuring key deadlines are met.
- Campaign Delivery & Reporting: Monitor ongoing campaign activity, flagging optimisation opportunities and trends. Preparing client reporting on campaign performance and insights. Help with end‑of‑campaign analysis, gathering findings to guide future actions. Help maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
- Strategy Enablement & Growth: Chip in to the team’s work on developing and implementing long‑term, revenue‑generating strategies. Support the tracking and analysis of internal business performance metrics. Stay up to date on digital behaviours, trends, and guidelines to provide fresh insights to clients and the team.
- Client & Product Knowledge: Build strong internal working relationships through clear communication and reliable client support. Develop expertise in Epsilon products and services. Lead client strategy discussions by sharing observations and insights from campaign performance.
Who You Are
- An analytical demeanor adept at delving into data and identifying valuable patterns.
- Awareness of digital behaviour, marketing trends, and customer journeys.
- Strong organisational skills with the ability to juggle multiple tasks and priorities.
- An approach that prioritises customer appreciation and is passionate about growth.
- Clear and confident communication skills, both written and verbal.
- Competence in Excel, Word, PowerPoint; familiarity with analytics tools (Google Analytics).
- 1–2 years of experience in account management, project management, or the digital media industry (preferred).
- A self‑starter attitude and eagerness to learn in a dynamic, fast‑paced environment.
Benefits
We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.
Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Associate Client Services Manager employer: Lotame
Epsilon is an exceptional employer located in the vibrant Television Centre, White City, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to employee growth, we provide hybrid working opportunities, competitive compensation, and a comprehensive benefits package, ensuring our team members thrive both personally and professionally. Join us to be part of an inclusive and diverse workforce where your contributions are valued and your career can flourish in the exciting fields of digital marketing and AdTech.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Client Services Manager
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Lotame value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Lotame a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Lotame!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Lotame.
We think you need these skills to ace Associate Client Services Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Lotame!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Lotame
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
