At a Glance
- Tasks: Join our friendly team as a Receptionist/Administrator, welcoming patients and managing calls.
- Company: A caring GP surgery in Preston with a supportive and ambitious culture.
- Benefits: Flexible hours, training provided, and a beautiful working environment.
- Other info: Enjoy a vibrant workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: GCSEs or equivalent, customer care experience, and basic computer skills required.
We are looking to recruit aconfident, friendly, enthusiastic and hard-working staff to join our reception andadmin teams at a Preston-based GP surgery. It is an exciting time to join uswhen we have recently relocated to a much bigger and better premises in BrownedgeRoad, Lostock Hall and our patient list, staff team and range of services areexpanding. The historic building is a lovely place to work, with spaciousconsulting rooms and offices and a beautiful garden setting.
We are looking for reception staff whoenjoy a busy and demanding role on the frontline, welcoming patients to thepractice and are able to calmly manage a high volume of telephone calls. And adminstaff used to working efficiently, accurately and respecting confidentiality ina professional, focused environment.
Main duties of the job
We want to recruit someone whocan demonstrate from their previous experience that they have excellent skillsin communication, accurate and methodical computer data inputting, team workand customer / patient care.
You must feel comfortable using on-screen booking and data systems. Our clinical system is EMIS Web and preference will be given to applicants with an experience of using this system previously in a GP surgery although training will be given if necessary.
The hours will be between 20-25 hours and we currently work on a two week rota where you will work one week on the AM shift and one week on the PM sheet 5 days per week and this is between the hours of 8am and 6.30pm.
About us
We like to think of ourselves as a friendly organisation that cares for its staff. We are ambitious, growing and developing, but not so large that relationships with staff become impersonal. We like to create a pride in the building and its history, our place in the community, a passion for developing staff and patients through wellbeing as well as medicine and a focus on enjoying life, culture, nature and our families.
Job responsibilities
Administrator
- To code additions to the patientrecord according to agreed procedures
- To undertake data / patient note tasks as directed by clinicians and the Practice Manager
- To process referrals according to set procedures in a timely and accurate matter
- To assist with the processing and return of request for medical records and reports
- To assist in preparing and issuing of letters to patients and other agencies
- To offer patients an appointment booking service, by phone and face-to-face, in a polite, helpful and professional manner
- To administer the computerised appointment booking system
- To answer patient and staff enquiries with the support of other practice staff as necessary
- To prepare repeat prescriptions in accordance with the practice policies and protocols.
- To undertake all tasks associated with the day-to-day running of the computer and telephone systems in relation to patient appointments and enquiries
- To open up the premises when required at the start of the day and make all necessary preparation to receive patients. To secure the premises at the end of the day.
Person Specification
Qualifications
- GCSE, NVQ or equivalent qualifications to demonstrate literacy, numeracy and basic computer skills
- Certificates for training in a health context e.g. infection control, data security, equality and diversity, chaperoning
- Customer care and IT training certificates
Experience
- Working with patients or residents in a health or care setting
- Experience of using computerised data systems
- Telephone work in a customer / patient context
- Working at a GP practice
- Using EMIS patient system or a close equivalent
- Experience of processing referrals for patients or residents
- Ability to demonstrate empathy and understanding for vulnerable people.
- Ability to communicate and negotiate with someone who is stressed and anxious
- Ability to prioritise and follow complex protocols
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist / Administrator in Preston employer: Lostock Hall Medical Centre
Join our friendly and supportive team at a Preston-based GP surgery, where we prioritise staff wellbeing and professional development. With our recent relocation to a spacious and historic building, you will enjoy a vibrant work environment that fosters strong relationships and community engagement. We offer flexible working hours, comprehensive training, and a commitment to creating a positive workplace culture, making this an excellent opportunity for those seeking meaningful employment in healthcare.
Contact Details:
Lostock Hall Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Preston
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP surgery. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! If you're nervous about interviews, try doing mock interviews with friends or family. Focus on showcasing your communication skills and how you handle busy situations, as these are key for a receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to navigate!
We think you need these skills to ace Receptionist / Administrator in Preston
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and enthusiastic nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer care or working in a healthcare setting. We’re looking for specific examples that demonstrate your skills in communication and teamwork.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Lostock Hall Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator in a GP surgery. Familiarise yourself with tasks like managing patient records, handling phone calls, and using EMIS Web. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of patient interaction, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully managed difficult conversations or provided exceptional customer service. This will highlight your ability to handle the demands of the job.
✨Practice Calmness Under Pressure
The job can get busy, so it's essential to convey that you can stay calm and organised during hectic times. Consider sharing a story where you had to manage multiple tasks at once while maintaining a professional demeanour. This will reassure the interviewers that you can handle the fast-paced environment.
✨Emphasise Teamwork and Confidentiality
Working in a GP surgery means you'll be part of a team that values confidentiality and collaboration. Be ready to discuss how you've worked effectively in teams before and how you respect patient confidentiality. This will show that you align with their values and are ready to contribute positively to their team.
