Duty Manager

Join Our Team: Duty Manager at Lost Shore Surf Resort. Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe has arrived next to Europe’s largest indoor climbing arena, putting Scotland on the map for all the right reasons! But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone. Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role: Duty Manager. The Duty Manager is responsible for delivering a world class visitor experience at the Resort, including role modelling the right behaviours, taking the lead in incidents, resolving issues and maintaining our standards with regards to cleanliness and customer service.

What you will be doing:

• Delivering the day to day visitor experience at the Lost Shore Surf Resort (LSSR), Edinburgh.
• Working as a Duty Manager across departments to ensure our reputation as a truly world class resort.
• Responsible for delivering a world class visitor experience and ensuring that information is delivered accurately, timely and in an appropriate manner.
• Reporting to the Estates Director, the role is a supervisory role at LSSR and involves working with and alongside the Departmental Managers and Team Leader Teams.
• Ensuring the LSSR Site Team has a thorough knowledge of resort products and experiences, encourages listening to and acting on visitor feedback, understands visitors' needs, meets targets for repeat visitors, and communicates professionally across various channels.
• Work with the Estates Director to ensure adherence to feedback and communication, support effective communication across the Resort, promptly resolve issues, and maintain compliance with People Policies and Procedures.
• Ensure that the LSSR Site Team maintained legal compliance, adhered to multiple licences and permits, represented brand values, led incident management, and kept accurate records of all major and minor incidents.

Qualifications, Skills and Experience:

• Demonstrates high energy levels and determination to achieve excellence while maintaining a customer-centric approach and refusing to accept second best.
• Exhibits excellent people skills, motivating and inspiring others, along with strong organisational and time-management abilities and a keen attention to detail.
• Combines a sense of fun with a deep affinity for the main products and experiences, while being ethically minded and committed to social and environmental responsibilities.
• Maintains a calm demeanour under pressure, effectively handling complaints and emergencies, and consistently displays a strong work ethic, always ready to roll up their sleeves and get involved.
• Experience of working with Microsoft Office and the ability to pick up new IT systems quickly is essential.

Additional Information: As a Duty Manager, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?

• A front-row seat to the opening of Europe’s largest inland surf resort.
• Sunsets over the surf (because everyone needs a moment to breathe).
• A team that knows how to have fun at work but equally understands the value of hard graft.
• A chance to put your stamp on Lost Shore’s legacy.
• On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!